Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $15.25
Work Schedule
Rotating Shifts
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career development opportunities
Job Description
United Dairy Farmers (UDF) is a well-established convenience store and dairy company known for its high-quality products and exceptional customer service. Founded over 80 years ago, UDF has grown from a local dairy farm to a reputable chain of convenience stores that offer fresh dairy products, snacks, beverages, and household essentials. The company prides itself on providing an exceptional customer experience, emphasizing a friendly and welcoming atmosphere for every guest who walks through its doors. UDF operates in several locations and has earned a loyal customer base due to its commitment to quality, community involvement, and consistent service excellence. The company is dedicated to upholding high standards of safety, cleanliness, and professionalism across all its stores.
The role of Shift Leader at United Dairy Farmers is integral to maintaining the company’s brand promise of delivering outstanding service and ensuring operational excellence. As a Shift Leader, you will be responsible for leading a team during your assigned shift, which could be the first, second, or third shift, working full time with hours ranging between 37 to 40 per week. The position offers a competitive pay range of $13.50 to $15.25 per hour, reflecting UDF’s commitment to fair compensation for its valued employees.
In this leadership role, your primary responsibility is to provide exceptional guest service by adhering to the company’s signature Hi Five Guest Experience, which includes Inviting, Welcoming, Well-Serving, Respecting, and Fulfilling each guest’s needs. As a Shift Leader, you act as the face of leadership on your shift, taking charge in the absence of higher-level managers and ensuring that all associates perform their duties according to company policies and standards. You are accountable for the safe, efficient, and ethical operation of the store during your shift, which involves following legal regulations for sales transactions, including those related to alcohol and tobacco products.
This position requires strong leadership skills, keen attention to detail, and the ability to multitask in a fast-paced retail environment. The Shift Leader ensures the store is well-stocked, clean, and safe for both guests and employees. You will oversee cash handling processes, monitor compliance with company security measures, and assist with the preparation of DipSide items such as shakes, malts, and sundaes. Alongside customer service, operational duties also include managing sales transactions accurately, performing maintenance tasks, and completing detailed reports such as time records and customer feedback documentation.
Working as a Shift Leader at UDF means playing a crucial role in supporting your team, maintaining high standards, and contributing to the company’s overall success. It is an opportunity to grow within a company that values integrity, customer satisfaction, and community connection while gaining valuable management experience in retail. Whether you are looking to start a career in retail management or build on your existing skills, this role offers a dynamic and rewarding work environment.
The role of Shift Leader at United Dairy Farmers is integral to maintaining the company’s brand promise of delivering outstanding service and ensuring operational excellence. As a Shift Leader, you will be responsible for leading a team during your assigned shift, which could be the first, second, or third shift, working full time with hours ranging between 37 to 40 per week. The position offers a competitive pay range of $13.50 to $15.25 per hour, reflecting UDF’s commitment to fair compensation for its valued employees.
In this leadership role, your primary responsibility is to provide exceptional guest service by adhering to the company’s signature Hi Five Guest Experience, which includes Inviting, Welcoming, Well-Serving, Respecting, and Fulfilling each guest’s needs. As a Shift Leader, you act as the face of leadership on your shift, taking charge in the absence of higher-level managers and ensuring that all associates perform their duties according to company policies and standards. You are accountable for the safe, efficient, and ethical operation of the store during your shift, which involves following legal regulations for sales transactions, including those related to alcohol and tobacco products.
This position requires strong leadership skills, keen attention to detail, and the ability to multitask in a fast-paced retail environment. The Shift Leader ensures the store is well-stocked, clean, and safe for both guests and employees. You will oversee cash handling processes, monitor compliance with company security measures, and assist with the preparation of DipSide items such as shakes, malts, and sundaes. Alongside customer service, operational duties also include managing sales transactions accurately, performing maintenance tasks, and completing detailed reports such as time records and customer feedback documentation.
Working as a Shift Leader at UDF means playing a crucial role in supporting your team, maintaining high standards, and contributing to the company’s overall success. It is an opportunity to grow within a company that values integrity, customer satisfaction, and community connection while gaining valuable management experience in retail. Whether you are looking to start a career in retail management or build on your existing skills, this role offers a dynamic and rewarding work environment.
Job Requirements
- Ability to speak, hear and understand spoken English to communicate effectively with customers
- ability to see well enough to operate store equipment including POS terminal, gas console, and check identification documents
- ability to understand and operate all store equipment
- ability to prepare DipSide items using supplies in dip cabinets
- ability to handle coins, currency, checks, credit card transactions, coupons, and food stamps accurately
- ability to recognize numbers, count and do arithmetic to complete required records
- ability to move merchandise from storage to shelves, displays, freezers, and milk box for proper display
- ability to clean counters and other surfaces
- ability to tolerate exposure to temperatures as low as -30 degrees Fahrenheit for at least 2 minutes
- ability to tolerate exposure to temperatures as high as 33 degrees Fahrenheit for at least 10 minutes
- ability to raise at least 10 pounds from floor to a height of 5 feet
- ability to place a package weighing 21 pounds into dip cabinet 3 feet above the floor
Job Qualifications
- High school diploma or equivalent
- previous retail or customer service experience preferred
- leadership or supervisory experience is a plus
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- ability to work flexible shifts including early mornings, afternoons, evenings, and weekends
- ability to operate point of sale and gas console systems
- understanding of cash handling and sales transaction processes
- ability to prepare and handle food items safely
- familiarity with safety and security procedures in a retail setting
- adherence to company policies and legal regulations
Job Duties
- Provide the signature UDF Hi Five Guest Experience
- greet guests warmly and authentically
- ensure store readiness for guests at all times
- anticipate guest needs and assist to ensure satisfaction and return visits
- prepare DipSide items including shakes, malts, cups, cones of ice cream, yogurt, sundaes, and sodas
- efficiently operate point of sale system and gas console
- authorize and control gas sales
- register all transactions accurately including handling coins, currency, checks, credit cards, coupons, and food stamps
- stock merchandise including shelves, displays, milk box, freezers, and dip cabinet ensuring proper rotation and no out-of-date products
- maintain security awareness to minimize shop-lifting and gas drive-offs
- manage cash levels using proper procedures
- perform vendor log-in
- follow Tobacco/Alcohol Management and Robbery/Violence Deterrence programs
- maintain a safe, clean, and organized store and parking lot
- keep store equipment clean
- monitor product and refrigeration equipment temperatures
- complete accurate time records and customer feedback reports
- perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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