Shift Leader - Restaurant

Arby's is a well-established quick service and fast food restaurant located at 1930 Mercantile Drive, Leland, NC. Known for its delicious roast beef sandwiches and diverse menu, Arby's has built a reputation for quality food and exceptional customer service. As a popular chain in the fast food industry, Arby's aims to provide quick and tasty meals to customers while maintaining high standards of cleanliness and operational efficiency across all its locations.

The role offered is that of a Shift Leader, reporting directly to the General Manager of the store. This position plays a vital role in the daily operations, ensuring that every shift runs smoothly and that guests receive top-notch service and products consistently. As a Shift Leader at Arby's, you will be responsible for executing daily operational systems to maintain a clean and organized restaurant environment. This role demands readiness every shift to uphold the brand's promise of outstanding food quality and excellent service.

The Shift Leader will assist in training team members by utilizing company training systems to maintain high standards of hospitality and cleanliness. Ensuring guest satisfaction is central to this role, resolving complaints effectively and maintaining a welcoming environment throughout the shift. Operational performance and profitability standards set by the General Manager and corporate policies must be adhered to, requiring the Shift Leader to have a strong understanding of these metrics and operational procedures.

Safety is also a critical component of this role, with the Shift Leader responsible for ensuring the safety and security of all employees and guests by strictly following federal, state, and company safety policies. Knowledge and training on all restaurant equipment are necessary to oversee preventive maintenance and ensure the proper cleaning and operation of devices.

Leadership skills are paramount, as the Shift Leader supervises and motivates team members to perform at their highest capabilities. You will be expected to maintain accurate records using available tools to track performance and sales data, supporting strategic planning to enhance sales and profits. This leadership includes fostering a positive workplace culture characterized by enthusiasm, a positive mental attitude, and commitment to company goals.

Additionally, Shift Leaders support marketing efforts by coaching team members in executing these strategies effectively, helping to build loyal customer relationships and drive repeat business. This role offers the opportunity for both part-time and full-time employment, with a competitive hourly wage range from $10.00 to $12.00. The position offers various benefits including 401(k) matching, dental, health, and vision insurance, paid time off, flexible scheduling, and paid training.

Candidates should have a minimum of six months of supervisory experience in restaurant or retail industries to qualify for this role. The shifts are typically eight hours long, covering both day and night times, with work scheduled Monday through Friday and occasionally on weekends as needed. Overall, this is an excellent opportunity for motivated individuals looking to grow in the hospitality and fast food management sector within a reputable brand like Arby's.