Shift Leader - Restaurant Crew Member

Potbelly Sandwich Shop is a nationally recognized neighborhood sandwich shop that began as a small antique store in 1977 and has since expanded to over 400 locations across the United States. Known for its toasty sandwiches and welcoming atmosphere, Potbelly is driven by a commitment to quality food, exceptional customer service, and cultivating a positive work environment. The company prides itself on being a place where good vibes and great careers are a way of life, making it an exciting destination for individuals looking to grow their careers in a fast-paced, customer-focused environment.

The role of Shift Leader at Potbelly Sandwich Shop is a vital leadership position responsible for managing and developing associates during shifts to ensure the highest standards of product quality and customer service. The Shift Leader plays a key role in building sales, controlling costs, and supporting the team to operate efficiently. This role requires someone who is friendly, outgoing, and enjoys working in a bustling environment filled with music, customer interactions, and vibrant employee traffic.

Shift Leaders lead by example, embodying Potbelly’s core values and fostering a culture of positivity and teamwork. They oversee daily store operations including cash handling, food preparation, cleanliness, and safety compliance. It is also the Shift Leader’s responsibility to manage potential allergens, ensure procedural standards are met, and handle customer issues with tact and professionalism.

Potbelly offers competitive pay ranging from $17.25 to $17.75 per hour plus digital tips, reflecting the importance of this leadership role. The company caters to employee growth by providing career advancement opportunities and a range of benefits. Shift Leaders must meet all eligibility requirements, including health and food safety certifications, which are mandatory and must be maintained to continue in the role.

Working at Potbelly means joining an equal opportunity employer committed to a diverse and inclusive work environment. Potbelly values unique perspectives and backgrounds, fostering mutual respect and collaboration among team members. The company also incorporates AI-assisted tools in its hiring process, with all final employment decisions made by people. Potbelly offers an engaging workplace where employees can thrive and advance, making the Shift Leader role an excellent opportunity for those passionate about food service leadership and customer satisfaction.