Shift Leader - Restaurant Crew Member

Potbelly Sandwich Shop is a nationally recognized neighborhood sandwich shop that has grown from a small antique store founded in 1977 into a thriving company with over 400 locations across the United States. Known for its toasty sandwiches and vibrant atmosphere, Potbelly emphasizes good vibes and great careers as a fundamental part of its corporate culture. The company prides itself on fostering a welcoming and respectful environment that values diversity, inclusion, and collaboration among its employees. Potbelly is committed to offering competitive pay and extensive benefits, making it an attractive employer for individuals seeking growth and a positive work environment in the food service industry.

The role of Shift Leader at Potbelly is critical for maintaining the high standards of product quality, customer service, and operational efficiency that the brand is known for. A Shift Leader is not only responsible for managing and developing team members during their shifts but also plays a key role in controlling sales and costs while ensuring compliance with food safety and sanitation standards. This position involves working in a fast-paced, dynamic environment where the ability to lead by example and uphold company values is essential. Shift Leaders are expected to handle various operational tasks including cash handling, safety compliance, customer interactions, and quality control. The position offers a competitive hourly wage ranging between $17.25 and $17.75 plus digital tips, reflecting the company’s commitment to rewarding excellent performance.

Shift Leaders at Potbelly enjoy comprehensive benefits such as medical, dental, and vision insurance, paid parental leave, retirement savings plans with company match, and flexible work schedules. The company also supports domestic partnership benefits and offers programs like commuter benefits and employee assistance. Career advancement opportunities are actively promoted, enabling motivated individuals to grow within the organization. The company’s inclusion of AI-assisted hiring tools highlights its forward-thinking approach to recruitment, ensuring a fair and efficient selection process. Potbelly’s focus on training, including mandatory food safety certification for Illinois employees and other states, underlines its dedication to health and safety.

This role is ideal for individuals who thrive in busy settings and are passionate about customer service. It requires strong communication skills, problem-solving abilities, and the capacity to manage a team effectively. The Shift Leader must be comfortable working amid the lively atmosphere of the shop, including dealing with noise, kitchen heat, and allergen management. Physical requirements include standing and walking for extended periods and the ability to handle lifting weights occasionally. The Potbelly Shift Leader position not only offers an engaging work environment but also the chance to be part of a growing community focused on delivering great food and memorable experiences to customers nationwide.