Shift Leader - Restaurant 201172

Church's Chicken is a well-established quick service restaurant known for serving authentic comfort food that resonates deeply with its customers. Over the past 60 years, Church's has built a reputation not only for its delicious menu but also for being a place where hardworking individuals can advance their careers and make a meaningful impact by serving others. As part of the Cajun Operating Company, Church's Chicken operates with a strong commitment to quality, customer service, and compliance with established policies and procedures. The company fosters an inclusive and respectful workplace, emphasizing equal employment opportunity without discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or other protected factors under applicable law.

The Restaurant Team Leader role at Church's Chicken is pivotal in maintaining the restaurant’s high standards and delivering outstanding customer experiences. Reporting directly to the Restaurant General Manager and operating within the Field Operations department, this position is tailored for dynamic leaders who embrace coaching, training, and development of team members. The Team Leader ensures shift operations run smoothly by monitoring customer service, food preparation, team performance, and compliance with safety and operational policies. This role demands hands-on leadership, effective communication, and a focus on maintaining the restaurant's cleanliness and product quality.

A typical day for the Restaurant Team Leader involves supervising the team to ensure prompt, friendly, and courteous customer service. The leader ensures all menu items are prepared and served according to Church’s standard procedures and assists team members as necessary to uphold quality and service standards. They are responsible for enforcing safety and security policies while supporting the execution of opening and closing duties through shift checklists.

Additionally, the Team Leader plays a critical role in administrative and operational tasks such as completing weekly sales reports, managing bank deposits, overseeing cash and inventory worksheets, and ensuring accurate entry of inventory and payroll data into the POS system. These responsibilities extend to ensuring the proper closing of the POS system each night and adherence to cash handling and security protocols, including monitoring cash sales counts, drawer bank counts, arm assignments, and other relevant procedures.

This position requires candidates to have a valid driver’s license, access to an automotive vehicle during shifts with proof of insurance, and a commitment to successfully complete the Shift Leader certification program. While a high school diploma or GED is highly recommended, and ServSafe® food safety training is encouraged, the role places significant emphasis on leadership skills, ethical behavior, and an ability to meet attendance standards.

If you are looking for a career in a fun, fast-paced environment with ample opportunities for growth and development in the food service industry, Church’s Chicken offers not just a job but a path to professional advancement in a supportive and dynamic workplace. Join Church’s and contribute to a legacy of bringing great comfort food to communities while building your future.