Shift Leader (Part-Time)

Durham, NC, USA|

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

free meals on shift

Discounted meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant chain known for delivering an exceptional dining experience that goes beyond just food. It is a vibrant place where guests enjoy spending quality time with friends and family while indulging in great-tasting meals. The company creates an environment that is not only inviting to customers but also rewarding and enjoyable for its team members. At Zaxbys, the culture emphasizes camaraderie, fun, and excellence both in service and in the workplace. The restaurant has grown significantly, and as Zaxbys expands, it continues to welcome new talent to join its dynamic team.

The Shift Leader at Zaxbys plays a pivotal role in the daily operation of the restaurant. This position demands strong leadership capabilities as the Shift Leader manages the product, process, and people necessary to execute an efficient shift. Entrusted with supervisory and decision-making authority, the Shift Leader assigns tasks, resolves guest concerns, and ensures that the team performs optimally. Setting clear goals for the shift and aligning processes and tasks to meet these objectives are critical to success in this role. Additionally, the Shift Leader guarantees that standards for service, quality, and cleanliness are upheld consistently throughout each shift.

As a cornerstone of the restaurant’s leadership, the Shift Leader is highly involved in training and coaching team members to develop their skills and uphold company procedures. This is a position that not only requires managing operations closely but also fostering a positive team culture and enhancing employee engagement through recognition and leadership by example. The Shift Leader is also responsible for handling opening and closing tasks, maintaining equipment functionality, and participating in inventory and food safety activities.

Zaxbys offers competitive benefits designed to support both part-time and full-time team members. Free meals during shifts and discounted meals off shift create a welcoming environment for employees. Flexible scheduling accommodates different lifestyles, and early access to pay helps with financial stability. The company invests in its employees through development opportunities and provides various programs such as recognition and employee referrals to encourage growth and retention. For full-time team members, additional benefits including comprehensive medical, dental, and vision insurance, as well as short and long-term disability and employer-paid life insurance, further enhance the employment package.

Overall, the Shift Leader role at Zaxbys is an excellent opportunity for individuals who possess leadership qualities, are passionate about the restaurant industry, and thrive in a team-oriented environment. This role not only challenges leaders to manage day-to-day operations expertly but also to build strong connections with their team and guests alike. With a focus on providing excellent guest experiences, a positive work culture, and numerous employee benefits, Zaxbys stands out as a great place to build a rewarding career in the restaurant industry.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time availability to work 9 to 28 hours per week
Full-time availability to work 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy and knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly