Shift Leader (Part-Time)

Simpsonville, SC, USA|

Job Overview

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a popular restaurant chain known for its welcoming atmosphere, great food, and commitment to both guests and team members. The company prides itself on being more than just a place to eat; it is a place where customers can have fun, enjoy quality meals, and spend valuable time with friends. For its team members, Zaxbys aims to provide an exceptional work environment where employees find growth opportunities, enjoy flexible working conditions, and benefit from a supportive culture. This established restaurant is part of the Zax LLC franchise and operates with a clear dedication to maintaining high standards in service, quality, and employee engagement.

The role of Shift Leader at Zaxbys is a key supervisory position that involves managing the product, process, and people required to successfully execute a restaurant shift. This role includes decision-making authority, task assignment, and responding promptly to guest concerns. The Shift Leader sets shift goals and orchestrates tasks and procedures aligned with those goals. They are responsible for ensuring the team meets performance benchmarks, addressing equipment issues, and managing the opening and closing routines of the restaurant. Additionally, the Shift Leader plays a vital role in training and coaching team members to enhance their skills and ensure adherence to the company's procedural standards.

This position comes with a pay range of $17.00 to $18.00 per hour, with the added incentive of a $750 training completion bonus paid in two installments. The role offers flexible scheduling options and opportunities for advancement, making it ideal for motivated individuals eager to grow within the hospitality industry. Employees also receive benefits such as free meals during shifts, discounts off-shift, and early access to pay. Full-time employees gain additional benefits including medical, dental, and vision insurance, as well as short and long-term disability coverage and employer-paid life insurance.

Working as a Shift Leader at Zaxbys means creating a positive and high-performance environment by mentoring and coaching team members, maintaining operational standards, and fostering a culture that emphasizes guest satisfaction and team morale. The position requires handling a variety of responsibilities such as managing food quality, tracking inventory, ensuring safety compliance, and promoting effective communication among staff. It is essential for the Shift Leader to possess strong leadership and problem-solving skills, be technologically savvy, and maintain flexibility to perform above and beyond the expected duties.

Zaxbys is committed to equal opportunity employment and welcomes candidates who meet the outlined qualifications and requirements to join their expanding team, contributing to an exciting and fast-paced work environment where both customers and employees thrive.

Job Requirements

must be 18 years of age or older
must have reliable transportation
availability to work flexible schedule including days, nights, weekends, and holidays
part-time availability to work 9 to 28 hours per week
full-time availability to work 32 to 40 hours per week
successful completion of background check
leadership qualities and organizational skills
ability to interact cooperatively with others
adherence to company standards and local laws regarding employee time punches
strong interpersonal and verbal communication skills
technological proficiency with company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions
servant leader mindset
leadership experience preferred
ability to sit, stand, and walk continuously
ability to stoop, bend, crouch, or climb, including ladders
ability to frequently lift, push, pull, and carry up to 50 pounds including overhead lifting
continuous use of hands and wrists for grasping and fine manipulation
effective communication in speech, reading, and writing
maintain audio-visual discrimination and perception
ability to work in environments with hot and cold temperature variations and exposure to food allergens
safely operate restaurant equipment including knives and fryers
eligible for training completion bonuses paid in two installments based on employment status at payout

Job Qualifications

must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and cooperative interaction with others
strong interpersonal and verbal communication skills
technological savvy with knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions aligned with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and additional required trainings
create a culture of high-performance and train and coach team members
mentor, coach, and develop team members while communicating performance concerns to the General Manager
prioritize guest and team member experiences and resolve complaints in a friendly and respectful manner
create and maintain positive culture and team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform optimally
delegate tasks and supervise team performance during shifts
maintain operational standards and compliance with company policies and procedures
ensure service, product quality, and cleanliness standards are upheld consistently
enhance guest experience by meeting and exceeding expectations
receive and reconcile truck deliveries, ensure proper stocking, and complete inventory counts
manage food production and quality by monitoring processes and taking corrective actions
track food safety and quality during shifts to ensure accurate orders
plan shift duties and ensure opening and closing tasks are completed
collaborate with management to develop goals and report progress
ensure policies and procedures are properly followed
follow cash management policies and maintain compliance with relevant laws
utilize management tools to keep accurate records
maintain a flexible attitude to perform beyond position description parameters
ensure team safety and adherence to safety guidelines
report human resources and risk management issues appropriately
perform all other duties necessary for proper restaurant operation