Shift Leader (Part-Time)

Concord, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a popular fast-food restaurant chain known for its dedication to serving not just great food but also creating a fun and friendly environment for guests to enjoy quality dining experiences. With a commitment to outstanding customer service and high-quality menu offerings, Zaxbys is recognized as a vibrant and engaging place for both guests and employees. The company prides itself on fostering a community-centric atmosphere where guests can have fun, spend time with friends, and indulge in flavorful meals. Beyond being a dining destination, Zaxbys is equally focused on providing an extraordinary workplace environment with a culture that values team spirit, personal growth, and leadership development.

As Zaxbys continues to expand, the team is looking to welcome new members to contribute to this dynamic culture. The Shift Leader role at Zaxbys is essential in managing the restaurant’s operations during each shift. This role combines leadership, operational oversight, and customer service responsibilities. The Shift Leader is tasked with directing the product flow, process management, and supervising team members to ensure smooth execution of shift activities. This role holds supervisory authority to delegate duties, resolve issues including guest complaints, and motivate team members to meet specific shift goals and benchmarks.

The Shift Leader plays a pivotal role in coaching and developing team members, ensuring adherence to Zaxbys' policies, standards, and procedures. Responsibilities include maintaining high standards of food safety, product quality, cleanliness, and achieving an exceptional guest experience. Shift Leaders also handle operational duties such as receiving and reconciling inventory, overseeing food preparation, and managing opening and closing tasks to maintain operational continuity. A fundamental aspect of the role is fostering a positive workplace culture marked by high morale, recognition, and teamwork.

Zaxbys offers a supportive work environment with great employee benefits including free meals during shifts and discounts when off-shift. The role’s schedule flexibility, early access to pay, and opportunities for career advancement make it an attractive position for motivated individuals seeking growth in the foodservice industry. Full-time team members have access to comprehensive medical, dental, and vision insurance coverage alongside other benefits such as disability and life insurance.

In summary, the Shift Leader at Zaxbys is a key leadership figure responsible for balancing operational excellence with team engagement and guest satisfaction in a fast-paced, energetic setting. The position demands strong leadership qualities, excellent communication skills, and the ability to multitask while upholding company standards and empowering the team to deliver an exceptional Zaxbys experience each day.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Available to work 9 to 28 hours per week for part-time
Available to work 32 to 40 hours per week for full-time
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred
Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment with hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly