Shift Leader (Part-Time)

Athens, GA, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.00 - $18.00

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-known fast-casual restaurant chain that offers guests a lively dining experience centered around delicious chicken dishes, signature sauces, and savory sides. Established as a popular destination for those looking for flavor-packed meals in a fun and welcoming atmosphere, Zaxbys prides itself on delivering great food alongside excellent customer service. The company culture emphasizes teamwork, continuous growth, and fostering a sense of community both among guests and employees. As Zaxbys continues to expand its presence, it remains committed to maintaining high standards of food quality and customer satisfaction.

The Shift Leader role at Zaxbys is a pivotal position responsible for managing product quality, operational processes, and team performance during shifts. The Shift Leader oversees everyday operational activities, ensuring service, cleanliness, and product standards remain consistently high. This position requires strong leadership and decision-making skills, as the Shift Leader directs team efforts to meet specific goals, handles guest concerns, and ensures safety compliance. The Shift Leader also plays a critical role in training and coaching team members, helping to build a motivated and skilled staff that can deliver an exceptional guest experience.

This role offers hourly pay ranging from $16.00 to $18.00 and provides opportunities for flexible scheduling. Zaxbys supports employee growth through career advancement opportunities, making this role ideal for individuals seeking both a rewarding and dynamic workplace. The Shift Leader is also entrusted with key administrative duties such as inventory control, cash management, and compliance with company policies and local regulations. By collaborating with general managers and district managers, this position ensures smooth restaurant operations and contributes to the overall success of the location.

Working at Zaxbys also comes with a variety of benefits designed to support employee wellbeing and satisfaction. Team members enjoy perks such as free meals during shifts, discounted meals off shift, early access to pay, and flexible work schedules. Additional benefits include comprehensive medical, dental, and vision insurance for full-time employees, disability coverage, and employer-paid life insurance. Recognition programs, employee referral incentives, and a supportive workplace culture help foster a positive environment where employees can thrive.

Overall, the Shift Leader position at Zaxbys is an excellent opportunity for individuals who are passionate about leadership, hospitality, and operational excellence. The role combines hands-on management with meaningful team development responsibilities, offering a chance to grow professionally within a respected and expanding restaurant brand.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Available to work part-time or full-time hours
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions
Servant leader mindset
Leadership experience preferred
Ability to sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb including use of ladders
Frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Proficient communication through speech, reading, and writing
Maintain effective audio-visual discrimination and perception
Ability to work in hot and cold temperature variations and exposure to food allergens
Ability to operate and work safely with restaurant equipment including knives and fryers

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time availability for 9 to 28 hours per week
Full-time availability for 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy with knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly