Shift Leader (Part-Time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Job Description

Zaxbys is a well-known fast-casual restaurant chain that has built a reputation for offering guests not only delicious food but also a fun and welcoming atmosphere to spend time with friends and family. The company prides itself on being more than just a place to eat; it is a lively community hub where customers can expect high-quality meals, excellent service, and a memorable dining experience. Zaxbys stands out in the fast-food industry through its commitment to customer satisfaction and creating a positive environment for both its patrons and team members. As the team at Zaxbys continues to expand, this opportunity invites passionate individuals to become part of their dynamic and thriving organization, benefiting from a supportive work culture and numerous advancement opportunities.

The role of Shift Leader at Zaxbys is a crucial leadership position within the restaurant, responsible for managing the product, processes, and people needed to successfully oversee a shift. This position involves supervisory and decision-making responsibilities, including assigning tasks to team members, responding to guest complaints, and ensuring that all shift goals are met effectively. The Shift Leader plays an essential part in maintaining high standards for service, product quality, and cleanliness, ensuring that the restaurant operates smoothly and efficiently. Additionally, this role requires continuous coaching and training of team members to develop their skills and ensure adherence to company procedures. The Shift Leader also handles equipment issues, manages inventory, and oversees food production and safety throughout their shift. Those interested in this role will find it offers a competitive pay range of $15.00 to $17.00 per hour, flexible schedules, free meals during shifts, and various benefits such as medical, dental, and vision insurance for full-time team members. Working at Zaxbys means joining a team that values recognition, growth, and a positive work environment where employees can thrive both personally and professionally.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy
knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
available to work 9 to 28 hours per week for part-time or 32 to 40 hours per week for full-time
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy
knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
create a culture of high performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly