Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Flexible
Benefits
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Opportunities to Advance
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer-paid life insurance
Job Description
Zaxbys is a renowned fast-casual restaurant chain known for its dedication to providing guests with more than just a meal – it offers a vibrant place to have fun, socialize with friends, and enjoy flavorful food. Established with a commitment to quality and iconic Southern hospitality, Zaxbys has grown significantly, creating inviting environments for guests and fostering a positive workplace culture for its employees. As the team expands, Zaxbys emphasizes a culture that values teamwork, fun, and professional growth, making it an attractive employer for individuals passionate about the food service industry.
As a Shift Leader at Zaxbys, you play a critical role in managing all aspects of restaurant operations during your shift, including overseeing the product quality, process efficiency, and people management. You will have supervisory authority to assign tasks, resolve guest complaints, and ensure all shift objectives are met. This position requires strong leadership to motivate team members, maintain high performance standards, uphold compliance with food safety protocols, and promote excellent customer service. Shift Leaders are integral to the success of the restaurant by ensuring cleanliness, safety, and quality standards are consistently maintained while fostering a positive, productive team environment.
The role offers a competitive hourly pay range of $15.00 to $17.00 and is available in both part-time and full-time capacities. Flexible scheduling is available, accommodating a variety of availability including days, nights, weekends, and holidays. Employees enjoy free meals while on shift and receive a 50% discount on meals when off shift.
Zaxbys also provides numerous benefits including a recognition program, employee referral incentives, and a 401(k) plan with employer matching for eligible employees. Full-time team members additionally receive medical, dental, and vision insurance, along with short- and long-term disability coverage and employer-paid life insurance, reinforcing Zaxbys commitment to employee well-being.
Working as a Shift Leader at Zaxbys means engaging in continuous professional development through mandated training such as the Zaxbys Shift Leader Development Plan and food safety certification courses. You will lead by example, promoting exceptional team morale through recognition and open communication. Your leadership will directly impact the guest experience by ensuring orders meet quality standards, handling inventory responsibly, and managing staff effectively throughout the shift.
This role demands a servant leadership mindset, excellent interpersonal and communication skills, and the capacity to manage multiple responsibilities simultaneously. The ideal candidate demonstrates sound judgment, problem-solving abilities, and a commitment to fostering a safe and compliant work environment. If you possess leadership experience or aspire to cultivate these skills in a dynamic, supportive setting, Zaxbys offers an exciting opportunity for career advancement and personal growth.
As a Shift Leader at Zaxbys, you play a critical role in managing all aspects of restaurant operations during your shift, including overseeing the product quality, process efficiency, and people management. You will have supervisory authority to assign tasks, resolve guest complaints, and ensure all shift objectives are met. This position requires strong leadership to motivate team members, maintain high performance standards, uphold compliance with food safety protocols, and promote excellent customer service. Shift Leaders are integral to the success of the restaurant by ensuring cleanliness, safety, and quality standards are consistently maintained while fostering a positive, productive team environment.
The role offers a competitive hourly pay range of $15.00 to $17.00 and is available in both part-time and full-time capacities. Flexible scheduling is available, accommodating a variety of availability including days, nights, weekends, and holidays. Employees enjoy free meals while on shift and receive a 50% discount on meals when off shift.
Zaxbys also provides numerous benefits including a recognition program, employee referral incentives, and a 401(k) plan with employer matching for eligible employees. Full-time team members additionally receive medical, dental, and vision insurance, along with short- and long-term disability coverage and employer-paid life insurance, reinforcing Zaxbys commitment to employee well-being.
Working as a Shift Leader at Zaxbys means engaging in continuous professional development through mandated training such as the Zaxbys Shift Leader Development Plan and food safety certification courses. You will lead by example, promoting exceptional team morale through recognition and open communication. Your leadership will directly impact the guest experience by ensuring orders meet quality standards, handling inventory responsibly, and managing staff effectively throughout the shift.
This role demands a servant leadership mindset, excellent interpersonal and communication skills, and the capacity to manage multiple responsibilities simultaneously. The ideal candidate demonstrates sound judgment, problem-solving abilities, and a commitment to fostering a safe and compliant work environment. If you possess leadership experience or aspire to cultivate these skills in a dynamic, supportive setting, Zaxbys offers an exciting opportunity for career advancement and personal growth.
Job Requirements
- Must be 18 years of age or older
- must have reliable transportation
- ability to work a flexible schedule including days, nights, weekends, and holidays
- part-time available to work 9 to 28 hours per week
- full-time available to work 32 to 40 hours per week
- successful completion of background check
Job Qualifications
- Must be 18 years of age or older
- must have reliable transportation
- ability to work a flexible schedule including days, nights, weekends, and holidays
- successful completion of background check
- demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- follows company standards and local laws with regards to employee time punches
- strong interpersonal and verbal communication skills
- technological savvy
- knowledge of required company software and tools
- strong problem-solving skills
- ability to multi-task and manage time effectively
- conflict resolution skills
- ability to make sound judgments and decisions which align with company standards and values
- servant leader mindset
- leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
- create a culture of high-performance and train and coach team members to meet all company standards
- mentor, coach, and develop team members and communicate performance concerns to your General Manager
- prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
- create and maintain a positive culture and healthy team morale through recognition and leading by example
- communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- delegate tasks to team members and supervise performance during a shift
- maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- ensure service, product quality, and cleanliness standards are consistently upheld
- enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
- plan shift duties and ensure opening and closing duties are complete
- collaborate with management team to develop goals and report back to management on goal progress
- ensure processes, policies, and procedures are properly followed throughout daily operations
- follow company cash management policies
- maintain compliance with federal, state, and local laws and guidelines
- utilize management tools and keep neat, accurate, and current records
- maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- ensure the team works safely and follows all safety guidelines and procedures
- immediately report all human resources and risk management concerns to your General Manager and District Manager
- escalate other concerns to your supervisor when appropriate
- all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
No experience required
Job Location
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