Shift Leader (Part-Time)

Greenville, SC, USA|

Job Overview

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a popular fast-casual restaurant chain known for its delicious chicken wings, sandwiches, and signature sauces. Founded with a passion for providing great-tasting food and a fun dining experience, Zaxbys has grown into a beloved brand across the United States, committed to delivering excellent guest service and fostering a welcoming environment. The company prides itself on being more than just a place to eat; it is a place where guests can enjoy time with friends and family while savoring quality food. Zaxbys also stands out as an exceptional employer, prioritizing the growth and development of its team members and offering a supportive workplace culture that values hard work and teamwork.

The Shift Leader position at Zaxbys plays a pivotal role in ensuring the smooth and efficient operation of the restaurant during each shift. This role is designed for individuals who thrive in a dynamic environment and enjoy guiding and motivating a team to deliver outstanding guest experiences. The Shift Leader manages the product, process, and people on duty, taking charge of assigning tasks, supervising performance, and resolving any issues that arise. With decision-making authority, the Shift Leader is also responsible for handling guest complaints professionally and ensuring that all restaurant standards related to service, food quality, and cleanliness are consistently met.

This role requires a hands-on leader who can coach and develop team members, align shift activities with operational goals, and maintain compliance with company policies and food safety regulations. The Shift Leader is instrumental in creating a positive workplace culture by recognizing team achievements and leading by example. They also oversee various operational tasks such as receiving deliverables, managing inventory, monitoring food production, and ensuring proper cash handling procedures are followed.

Zaxbys offers a competitive pay range of $17.00 to $18.00 per hour for the Shift Leader position, along with a generous $750 training completion bonus paid in two installments. Employees benefit from free meals during shifts, 50% off meals when off-shift, flexible scheduling, early access to pay, and opportunities for career advancement. Full-time team members are eligible for additional benefits, including medical, dental, and vision insurance, short and long-term disability coverage, and employer-paid life insurance.

Working as a Shift Leader at Zaxbys means being part of a team-oriented, supportive environment that values dedication, leadership, and guest satisfaction. If you are ready to take on a leadership role in a fast-paced, rewarding restaurant setting, Zaxbys welcomes your application. Join a company that not only serves great food but also invests in its people to ensure long-term success and personal growth.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxby’s franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly