Shift Leader - Litchfield & Waddell $21.51/hr

Angie's Food Concepts is a pioneering restaurant company headquartered at 13670 N Litchfield Rd, Surprise, AZ 85379, with a clear mission to make "luxury" foods affordable and accessible to a broad audience. Established as a trailblazer in the quick-service restaurant (QSR) sector, Angie’s introduced the innovative concept of serving Maine Lobster through a drive-thru — delivering the premium dining experience traditionally associated with high-end restaurants, all at the speed, price, and convenience of conventional fast food. Recently, Angie’s expanded its brand with the launch of Angie’s Prime Grill, which features USDA Prime Steak and Organic Chicken, grilled to order and served in warm bowls, grilled burritos, and fresh-cut salads, all through the drive-thru format. This expansion highlights the company’s commitment to revolutionizing the QSR game by providing premium-quality meals that were formerly enjoyed only by a select clientele or on special occasions, now made affordable and convenient for the everyday customer.

As a part of Angie’s Food Concepts, the Shift Leader plays an integral role in ensuring the success of both Angie’s Lobster and Angie’s Prime drive-thru restaurants. This leadership position is designed for an individual who thrives in fast-paced environments and takes pride in creating an exceptional customer experience. The Shift Leader is responsible for managing shift operations, supervising team members, and upholding rigorous food safety and quality standards to maintain the company’s high standards. Holding this position means being at the forefront of the restaurant’s daily operations, with a focus on delivering excellent service, encouraging teamwork, and driving operational excellence.

The role offers a competitive hourly wage of $21.51 and includes substantial benefits such as paid vacation time, medical, dental, and vision insurance, closure on seven major holidays, growth potential within a dynamic start-up environment, complimentary shift meals, and an outstanding company culture focused on positivity and teamwork. Angie’s places a strong emphasis on an inclusive and supportive workplace, where employees are encouraged to bring a positive attitude every day and contribute to a revolutionary approach in the drive-thru dining experience.

Responsibilities for the Shift Leader include overseeing daily shift activities, communicating clearly and effectively with the team, ensuring high customer satisfaction, professionally handling customer complaints, training and supervising staff, maintaining cleanliness and organization, assisting with food preparation, operating the POS system, inventory monitoring, and adherence to food safety regulations. This multifaceted role requires versatility, as Shift Leaders will be cross-trained across all positions including opening and closing the restaurant.

Ideal candidates come with prior supervisory experience in a foodservice environment, possess strong knowledge of food handling and safety protocols, and demonstrate excellent communication and leadership capabilities. Adaptability, multitasking, a positive attitude, and the ability to effectively manage a small team are essential traits. Dependability, including reliable transportation, is also a prerequisite.

This is a unique opportunity for shift leaders, shift managers, restaurant supervisors, restaurant managers, assistant managers, and shift supervisors looking to advance their careers within an innovative and rapidly growing food concepts company. Joining Angie’s means becoming part of a passionate team dedicated to changing the way customers perceive and enjoy drive-thru dining, blending luxury with convenience in every meal.