Shift Leader - Hiring Immediately

Rosenberg, TX, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $15.00

Work Schedule

Flexible

Benefits

competitive pay

no overnight hours

Free meal during your shift

employee discount on food

Excellent career growth potential

flexible scheduling

Job Description

This job opportunity is with a renowned restaurant franchise known for its commitment to quality, excellent customer service, and supportive work environment. The company focuses on creating a positive dining experience for every customer while fostering career growth among its employees. As a restaurant focused on operational excellence and customer satisfaction, it offers competitive pay, no overnight hours, free meals during shifts, employee discounts, and flexible working hours to accommodate both full-time and part-time schedules. The establishment promotes from within, ensuring a pathway for career advancement for dedicated team members.

The role of Shift Leader is integral to maintaining smooth daily operations and guaranteeing that the restaurant delivers exceptional service standards during assigned shifts. The Shift Leader operates as the key managerial presence on the floor in the absence of the General Manager or Assistant Manager, leading the restaurant team with responsibility for operational oversight, quality control, employee guidance, and customer engagement. This dynamic position requires a hands-on leader who can manage multiple tasks simultaneously, from opening and closing procedures to inventory management, staff coordination, and ensuring compliance with all health and safety regulations.

The Shift Leader has a critical role in upholding the company’s Quality, Service, Cleanliness (QSC) standards and ensuring customers enjoy a pleasant and efficient dining experience. Responsibilities include managing crew assignments, monitoring service speed, and quality metrics, as well as maintaining a clean and safe environment according to health codes and internal policies. This leader also handles financial responsibilities such as managing cash registers, cash drawer audits, and preparing deposits, working closely with the Area Leader for operational support and guidance.

Additionally, the Shift Leader supports team development by training employees on new products and operational procedures, motivating the team, and enforcing break and staffing policies to maximize productivity. Their role extends to fostering a friendly atmosphere by greeting customers and assisting with their orders, reinforcing a positive customer-first culture. The position offers the opportunity to work in a fast-paced, rewarding environment that values leadership skills, operational knowledge, and a commitment to customer satisfaction.

Job Requirements

High school diploma or equivalent preferred
Must have 1 or more years of restaurant supervisory experience
Must pass the EPL Food Safety Audit class after hire
Ability to perform essential functions satisfactorily
Bilingual preferred but not required

Job Qualifications

High school diploma or equivalent preferred
Must be certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience
Must pass the EPL Food Safety Audit class after hire
Ability to perform essential functions satisfactorily
Bilingual preferred but not required
Experience in restaurant supervisory roles

Job Duties

Manage restaurant opening and closing procedures including security protocols
Coordinate crew tasks for setup food prep and cleaning
Conduct inventory checks and update the inventory system
Handle food deliveries and ensure accuracy in inventory records
Ensure customer service and service speed metrics meet company goals and standards
Maintain restaurant cleanliness in accordance with EPL and health code safety standards
Ensure adherence to safety practices and quality service cleanliness standards
Prioritize team members tasks during the shift
Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker as needed
Adjust shift staffing based on sales volume for productivity
Monitor and adjust food production consulting with the Area Leader for guidance as needed
Train and support team members on new products and operational procedures
Manage restaurant operations including assigning and opening cash registers handling phone calls verifying catering orders and overseeing company funds
Conduct safe and cash drawer audits prepare deposits and consult with the Area Leader for support and guidance to ensure compliance with operational procedures during the shift
Continuously strive to meet or exceed customer expectations and satisfaction
Greet and assist customers with their orders in a friendly and helpful manner
Perform other duties as assigned by management to support restaurant operations