Job Overview
Employment Type
Full-time
Benefits
Recognition Program
Employee Referral Program
401(k) with employer match
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Employer-paid life insurance
free meals on shift
50% off meals off shift
flexible schedule
Early Access to Pay
Opportunities to Advance
Job Description
Zaxbys is a renowned fast-casual restaurant chain famous for its delicious chicken wings, chicken fingers, sandwiches, and salads. Since its inception, Zaxbys has grown exponentially, establishing a strong presence across numerous locations. The company prides itself on creating an inviting atmosphere where guests not only enjoy great food but also have fun and spend quality time with friends and family. Zaxbys is more than just a dining destination; it embodies a lifestyle centered around community, vibrant culture, and exceptional customer service.
Zaxbys also takes great pride in being an exceptional place to work. Team members at Zaxbys experience a positive work environment where they can grow and thrive personally and professionally. Known for its supportive leadership and values-driven culture, Zaxbys provides extensive training, opportunities for advancement, and competitive benefits. The company fosters a work atmosphere where employees are recognized and rewarded for their efforts, encouraging high performance and development.
The Shift Leader role at Zaxbys is integral to the restaurant’s daily operations. This position focuses on managing the product, processes, and people during a given shift, ensuring a smooth and efficient operation. Shift Leaders have supervisory responsibilities and the authority to delegate tasks, solve problems, and address guest complaints effectively. Setting clear goals for the shift and aligning team efforts toward achieving these objectives is a crucial aspect of the role.
As a leader, the Shift Leader is responsible for maintaining operational standards related to food safety, product quality, cleanliness, and customer service. This role requires monitoring staff performance and coaching team members to meet or exceed company standards. Shift Leaders play a vital role in creating a positive team culture by fostering motivation and boosting morale through recognition and by leading through example.
Additional responsibilities include managing inventory, receiving deliveries, overseeing food production processes, and ensuring compliance with all corporate policies, guidelines, and legal requirements. Shift Leaders also handle opening and closing tasks and collaborate with management to evaluate progress toward business goals. They are expected to maintain safety standards, communicate shift priorities effectively, and contribute to an overall exceptional guest experience.
Working at Zaxbys comes with several perks, such as free meals during shifts, discounted meals off shift, a flexible work schedule, early access to pay, and numerous opportunities for career advancement. For full-time employees, additional benefits include medical, dental, and vision insurance, short and long-term disability coverage, and employer-paid life insurance. These benefits, combined with a dynamic and inclusive workplace culture, make Zaxbys an attractive employer for those seeking growth in the restaurant industry and a supportive community-oriented work environment.
Zaxbys also takes great pride in being an exceptional place to work. Team members at Zaxbys experience a positive work environment where they can grow and thrive personally and professionally. Known for its supportive leadership and values-driven culture, Zaxbys provides extensive training, opportunities for advancement, and competitive benefits. The company fosters a work atmosphere where employees are recognized and rewarded for their efforts, encouraging high performance and development.
The Shift Leader role at Zaxbys is integral to the restaurant’s daily operations. This position focuses on managing the product, processes, and people during a given shift, ensuring a smooth and efficient operation. Shift Leaders have supervisory responsibilities and the authority to delegate tasks, solve problems, and address guest complaints effectively. Setting clear goals for the shift and aligning team efforts toward achieving these objectives is a crucial aspect of the role.
As a leader, the Shift Leader is responsible for maintaining operational standards related to food safety, product quality, cleanliness, and customer service. This role requires monitoring staff performance and coaching team members to meet or exceed company standards. Shift Leaders play a vital role in creating a positive team culture by fostering motivation and boosting morale through recognition and by leading through example.
Additional responsibilities include managing inventory, receiving deliveries, overseeing food production processes, and ensuring compliance with all corporate policies, guidelines, and legal requirements. Shift Leaders also handle opening and closing tasks and collaborate with management to evaluate progress toward business goals. They are expected to maintain safety standards, communicate shift priorities effectively, and contribute to an overall exceptional guest experience.
Working at Zaxbys comes with several perks, such as free meals during shifts, discounted meals off shift, a flexible work schedule, early access to pay, and numerous opportunities for career advancement. For full-time employees, additional benefits include medical, dental, and vision insurance, short and long-term disability coverage, and employer-paid life insurance. These benefits, combined with a dynamic and inclusive workplace culture, make Zaxbys an attractive employer for those seeking growth in the restaurant industry and a supportive community-oriented work environment.
Job Requirements
- Successful completion of background check
- Must be 18 years of age or older
- Must have reliable transportation
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Part-time availability to work 9 to 28 hours per week
- Full-time availability to work 32 to 40 hours per week
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Follows company standards and local laws with regards to employee time punches
- Strong interpersonal and verbal communication skills
- Technological savvy
- knowledge of required company software and tools
- Strong problem-solving skills
- Ability to multi-task and manage time effectively
- Conflict resolution skills
- Ability to make sound judgements and decisions which align with company standards and values
- Servant leader mindset
Job Qualifications
- Must be 18 years of age or older
- Must have reliable transportation
- Ability to work a flexible schedule including days, nights, weekends, and holidays
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
- Strong interpersonal and verbal communication skills
- Technological savvy
- knowledge of required company software and tools
- Strong problem-solving skills
- Ability to multi-task and manage time effectively
- Conflict resolution skills
- Ability to make sound judgements and decisions which align with company standards and values
- Servant leader mindset
- Leadership experience preferred
Job Duties
- Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
- Create a culture of high-performance and train and coach team members to meet all company standards
- Mentor, coach, and develop team members and communicate performance concerns to the General Manager
- Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
- Create and maintain a positive culture and healthy team morale through recognition and leading by example
- Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
- Delegate tasks to team members and supervise performance during a shift
- Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
- Ensure service, product quality, and cleanliness standards are consistently upheld
- Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
- Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
- Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
- Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
- Plan shift duties and ensure opening and closing duties are complete
- Collaborate with management team to develop goals and report back to management on goal progress
- Ensure processes, policies, and procedures are properly followed throughout daily operations
- Follow company cash management policies
- Maintain compliance with federal, state, and local laws and guidelines
- Utilize management tools and keep neat, accurate, and current records
- Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
- Ensure the team works safely and follows all safety guidelines and procedures
- Immediately report all human resources and risk management concerns to the General Manager and District Manager
- Escalate other concerns to supervisor when appropriate
- Perform all other duties necessary to ensure restaurant operations function properly
Job Criteria
Experience
No experience required
Job Location
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