Shift Leader (Full-Time)

Athens, GA, USA|

Job Overview

Compensation

Hourly

Range $16.00 - $18.00

Benefits

free meals on shift

50 percent off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant known for delivering a vibrant, fun dining experience where guests can enjoy delicious food in a friendly atmosphere. As a growing brand, Zaxbys is more than just a place to eat—it is a community where people come together to share great meals and memorable moments. The company prides itself on cultivating a workplace environment that values its team members, investing in their development and fostering a culture of high performance and positivity. Zaxbys is now expanding its team and invites passionate individuals to join as Shift Leaders, offering a pay range of $16.00 to $18.00 per hour.

The Shift Leader position at Zaxbys is a critical leadership role responsible for managing product quality, operational processes, and people during a shift. This role combines supervisory responsibilities with hands-on decision-making authority, including task delegation, problem-solving, and guest relations. The Shift Leader is essential in setting shift goals, ensuring alignment with company standards, and maintaining exemplary food safety and service quality. As a key leader in the restaurant, the Shift Leader fosters a positive team culture by training, coaching, and motivating team members to achieve high levels of performance and guest satisfaction. Beyond operational duties, this role involves monitoring inventory, managing deliveries, overseeing food production, and ensuring compliance with all company policies and regulatory requirements.

Zaxbys offers numerous advantages for those who join their team, including free meals during shifts, a 50% discount on meals off shift, and flexible scheduling options. Early access to pay and advancement opportunities further enhance the benefits of working with Zaxbys. The company also provides a comprehensive benefits package for full-time team members, including medical, dental, and vision insurance, short and long-term disability plans, and employer-paid life insurance. Part-time employees benefit from recognition programs, employee referral incentives, and a 401(k) plan with employer matching based on eligibility.

The Shift Leader role requires completion of all training modules, including the Zaxbys Shift Leader Development Plan and Food Safety Certification. This position demands a strong commitment to creating a high-performance team environment and delivering an exceptional guest experience. The Shift Leader mentors and develops team members, supports performance improvements, and handles guest complaints respectfully and effectively. The role involves supervising operations to ensure adherence to Zaxbys brand standards, handling cash management processes, maintaining safety protocols, and communicating shift goals clearly to the team.

In summary, the Shift Leader position at Zaxbys is perfect for individuals with leadership skills who are passionate about hospitality, team development, and operational excellence. This role offers a dynamic work environment where flexibility, recognition, and career growth are embraced. With a supportive team culture and comprehensive benefits, Zaxbys stands out as an employer of choice in the restaurant industry.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
available to work 9 to 28 hours per week for part-time
available to work 32 to 40 hours per week for full-time
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy with knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions aligned with company values
servant leader mindset
leadership experience preferred
sit, stand, and walk continuously
occasionally stoop, bend, crouch, or climb including use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception
work in environments with temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including knives and fryers

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy with knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgments and decisions aligned with company values
servant leader mindset
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan and Food Safety Certification
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to the General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing tasks are complete
collaborate with management team to develop goals and report back on progress
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep accurate records
ensure the team follows all safety guidelines and procedures
report human resources and risk management concerns to management
perform all other duties necessary for restaurant operations