Shift Leader (Full-Time)

Greer, SC, USA|Onsite

Job Overview

Compensation

Hourly

Range $17.00 - $18.00

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a renowned fast-casual restaurant chain known for its welcoming atmosphere, great food, and commitment to providing fun experiences for all guests. Established with a vision to offer more than just a meal, Zaxbys prides itself on being a social hub where friends and families can gather and enjoy delicious food made with quality ingredients. As the company continues to expand its footprint, it is dedicated to fostering a supportive and engaging work environment that values teamwork, personal growth, and friendly service. With a culture deeply rooted in hospitality, innovation, and community involvement, Zaxbys stands as a leader in the quick-service restaurant industry.

The Shift Leader at Zaxbys plays a vital role in the daily operations, acting as the backbone of the shift by managing team members, food production, processes, and guest satisfaction. This position carries supervisory responsibilities and requires decision-making capabilities to ensure smooth execution of tasks and shift goals. Shift Leaders are entrusted with maintaining high standards of quality, cleanliness, and service by coaching and mentoring staff, managing inventory, and responding to any operational challenges effectively. Beyond operational duties, they are champions of the company culture, promoting a positive work environment through recognition and clear communication. This role demands a balance of leadership, organizational skills, and a passion for exceptional guest experiences.

Offering a competitive pay range of $17.00 to $18.00 per hour, Zaxbys also provides a training completion bonus totaling $750, paid in two installments after training completion and subsequent employment continuity. The company encourages flexible scheduling options, catering to both part-time and full-time availability, making it an appealing opportunity for individuals seeking work-life balance and career advancement. Benefits include free meals during shifts, discounted meals off shift, early pay access, and opportunities for career growth within the organization. Full-time team members gain access to medical, dental, vision insurance, disability coverage, and employer-paid life insurance, underscoring Zaxbys' commitment to its employees' well-being.

The Shift Leader position is perfect for proactive and dedicated individuals who thrive on leadership and mentoring, possess strong communication skills, and have a knack for problem-solving under pressure. Candidates should be ready to uphold Zaxbys' high standards and contribute positively to team morale. This role offers a pathway to grow in a dynamic restaurant environment with the support of an inclusive and energetic team. Zaxbys emphasizes equal employment opportunities and ensures no discrimination in hiring practices, providing a welcoming space for all qualified candidates. Overall, working as a Shift Leader at Zaxbys means becoming an integral part of a passionate team focused on delivering exceptional service and memorable experiences to guests every day.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly