Shift Leader (Full-Time)

Greenville, SC, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $18.00

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

free meals on shift

50% off meals off shift

flexible schedule

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant chain known for its unique approach to casual dining, specializing in chicken wings, chicken fingers, and sandwiches. With a strong focus on creating an enjoyable and welcoming atmosphere, Zaxbys provides more than just great food—it offers a fun place for guests to spend time with friends and enjoy quality meals. The company culture emphasizes teamwork, customer service excellence, and creating positive experiences, making it a preferred employer in the restaurant industry. Zaxbys continually invests in training and development programs to equip its employees with the necessary skills to succeed and progress within the organization. The establishment offers both part-time and full-time employment opportunities, paying between $17.00 and $18.00 per hour, along with a $750 training completion bonus paid in two installments, enhancing the compensation package.

The role of Shift Leader at Zaxbys is a critical supervisory position that involves overseeing the product quality, operational processes, and team members during a shift. This role is designed for individuals with strong leadership abilities who can manage teams effectively, ensuring high performance, smooth operations, and exceptional guest experiences. The Shift Leader is responsible for assigning tasks, resolving guest complaints, and maintaining operational standards throughout their shift. They play a pivotal role in mentoring and coaching team members, fostering a positive work environment, and driving the team to meet predetermined shift goals.

Responsibilities extend from ensuring compliance with food safety standards and maintaining cleanliness, to inventory management and quality control of food preparation. Shift Leaders also collaborate with management to develop goals and provide feedback on performance metrics. This position requires a flexible schedule to cover days, nights, weekends, and holidays, accommodating both part-time (9 to 28 hours per week) and full-time (32 to 40 hours per week) team members. Zaxbys values leaders who embrace a servant leadership mindset and possess strong interpersonal, communication, and problem-solving skills. This role offers valuable growth opportunities within the company, supported by a range of benefits including employee meal discounts, flexible schedules, recognition programs, and comprehensive insurance plans for full-time employees. Working at Zaxbys means being part of a dynamic, friendly environment where dedication and leadership are rewarded, and where employees can build meaningful careers in the hospitality industry.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to environment
Work in an environment with hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment
Training completion bonuses paid in two equal payments - first at training completion, second 30 days later, with employment required at time of payout

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Available to work 9 to 28 hours per week for part-time role
Available to work 32 to 40 hours per week for full-time role
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws regarding employee time punches
Strong interpersonal and verbal communication skills
Technological savvy with knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions aligning with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to General Manager and District Manager
Escalate other concerns to supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly