Shift Leader (Full-Time)

Durham, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant chain known for offering more than just exceptional dining experiences. It’s a place where guests can come to enjoy great food in a fun and welcoming environment. With a commitment to quality, service, and community, Zaxbys has cultivated a culture that values both its customers and its team members alike. This growing company emphasizes fostering a positive atmosphere where employees are supported, appreciated, and encouraged to grow professionally. As the company expands, it continues to invest in its workforce, making Zaxbys an attractive employer in the hospitality industry. This position offers a flexible work environment, making it ideal for individuals seeking part-time or full-time roles with opportunities for advancement. Benefits such as free meals during shifts, discounted meals off shifts, and early access to pay highlight the company’s focus on employee well-being and satisfaction.

The Shift Leader role at Zaxbys is a vital supervisory position responsible for managing all aspects of a shift, including product quality, process adherence, and team performance. This role demands a dynamic leader who can effectively assign tasks to team members, resolve guest complaints with professionalism, and create an atmosphere that motivates employees to meet and exceed operational goals. The Shift Leader is entrusted with the responsibility of maintaining standards related to service, product quality, cleanliness, and compliance with company policies and legal regulations. This position also involves overseeing opening and closing duties, managing inventory and deliveries, and ensuring food safety practices are adhered to at all times. A key aspect of this role is continuous team development; the Shift Leader mentors, trains, and coaches team members to enhance their skills and ensure procedural standards are maintained.

This role is not only about operational management but also about fostering a positive work culture and team morale. The Shift Leader leads by example, recognizes good performance, and prioritizes a customer-focused approach. Communication skills are essential, as this role requires aligning team efforts with shift goals and collaborating with management on progress and improvements. Technological proficiency with company software and management tools is important for maintaining accurate records and facilitating smooth operations.

The ideal candidate will be at least 18 years old, possess reliable transportation, and be available to work a flexible schedule including days, nights, weekends, and holidays. Leadership experience is preferred, along with a servant leader mindset, strong problem-solving skills, and the ability to multitask effectively. The ability to work safely with kitchen equipment and maintain compliance with safety and health regulations is critical. Physical capabilities such as standing, walking, lifting, and bending are part of the job requirements. Zaxbys is committed to equal employment opportunity and offers a workplace free from discrimination based on any protected status.

Job Requirements

must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy
knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Qualifications

must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy
knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly