Shift Leader (Full-Time)

Concord, NC, USA|

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

free meals on shift

50 percent off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a renowned casual dining restaurant chain celebrated for its delicious chicken dishes, vibrant atmosphere, and commitment to guest satisfaction. More than just a restaurant, Zaxbys offers a welcoming environment where friends and family can gather to enjoy great food and memorable moments. As Zaxbys continues to expand its footprint across the country, the company prides itself on being an extraordinary employer too. To team members, Zaxbys is not only a place of employment but also a community characterized by growth, fun, and support. The company culture promotes opportunity, flexibility, and comprehensive benefits designed to enhance the work experience and build long-term careers.

The role of a Shift Leader at Zaxbys is a vital position that holds the responsibility of managing the operations during a shift to ensure smooth and efficient restaurant functionality. This leadership role requires overseeing the product quality, operational processes, and the team members on duty. Shift Leaders are empowered with supervisory duties and decision-making authority to assign tasks, resolve guest complaints, and maintain high standards of food safety, service excellence, and cleanliness. Key to this role is setting shift goals, aligning the team towards meeting benchmarks, and ensuring opening and closing procedures are effectively executed.

A Shift Leader at Zaxbys is more than a manager; they act as mentors and coaches cultivating a positive culture, fostering professional growth among team members, and maintaining morale through recognition and example. This position demands a strong leader with excellent interpersonal skills who can engage and motivate team members to perform at their best while ensuring compliance with company policies and federal, state, and local laws. Shift Leaders also handle inventory tasks such as receiving deliveries and conducting daily counts to maintain stock accuracy.

Zaxbys offers competitive pay and flexible schedules to accommodate the varying needs of its team members. Benefits include free meals during shifts, discounts off-shift, early access to pay, and multiple advancement opportunities for motivated employees. The restaurant also provides recognition and referral programs alongside a 401(k) plan with employer match. Full-time employees enjoy additional benefits including medical, dental, vision insurance, short and long-term disability coverage, and employer-paid life insurance.

Those seeking a dynamic and rewarding leadership role in a thriving restaurant company will find the Shift Leader position at Zaxbys an excellent career move. It blends operational responsibility with people development in a fast-paced, yet supportive environment where success is celebrated and individual contributions are valued.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time: available to work 9 to 28 hours per week
Full-time: available to work 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to the General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to the General Manager and District Manager
Escalate other concerns to the supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly