Shift Leader (Full-Time)

Athens, GA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.00 - $18.00

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

Short and Long-Term Disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant chain known for creating a vibrant and enjoyable dining experience where guests can have fun, spend time with friends, and enjoy delicious food. As a popular fast-casual dining destination, Zaxbys prides itself on not only serving great meals but also providing an engaging environment that feels welcoming and fun for everyone who walks through the doors. The company values its team members deeply, describing the workplace as an indescribably great place to work, where employees feel appreciated and motivated to grow within the organization.

The role of Shift Leader at Zaxbys is an essential position that plays a pivotal part in the success of daily operations at their restaurant locations. This supervisory role requires the Shift Leader to manage the product, processes, and people necessary to execute an efficient and effective shift. The position has considerable decision-making authority, including assigning tasks to team members, handling guest complaints with professionalism, and ensuring that all shift goals are met or exceeded. The Shift Leader is accountable for overseeing the entire shift, making sure that operational benchmarks for success are consistently achieved.

In addition to managing shift activities, the Shift Leader is responsible for maintaining equipment functionality, completing opening and closing tasks diligently, and continuously training and coaching team members to enhance their skills and uphold company standards. Leadership qualities are vital in this role, as the Shift Leader fosters a culture of high performance, mentors individuals to their full potential, and sustains a positive work environment where team morale remains high through recognition and leading by example.

Zaxbys offers competitive pay ranging from $16.00 to $18.00 per hour, highlighting the company’s commitment to providing fair compensation for valuable contributions made by team members. Employees benefit from free meals during shifts, a 50 percent discount on off-shift meals, and a flexible schedule that accommodates various personal and professional needs. Early access to pay and opportunities for advancement further reinforce Zaxbys as a strong employer choice for individuals looking to develop a career in the restaurant industry.

Moreover, the company invests in the wellbeing of its employees through a range of benefits including a recognition program, employee referral incentives, and a 401(k) plan with employer match, which helps team members plan for their futures. Full-time team members also gain access to medical, dental, and vision insurance, as well as short and long-term disability coverage and employer-paid life insurance. This comprehensive benefits package emphasizes Zaxbys’ dedication to supporting employees both inside and outside of the workplace.

Overall, the Shift Leader role at Zaxbys is designed for individuals who are passionate about leadership in a fast-paced restaurant setting, possess strong organizational and problem-solving skills, and have a servant leader mindset. The position requires flexibility, the ability to multi-task effectively, and excellent interpersonal skills to engage guests and team members alike. Zaxbys is committed to equality and inclusivity in employment practices, ensuring a respectful and supportive work environment for all team members.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time: Available to work 9 to 28 hours per week
Full-time: Available to work 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly