Shift Leader (Full-Time)

Charlotte, NC, USA|

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

free meals on shift

50% off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established fast-casual restaurant chain known for its fun and welcoming atmosphere, delicious chicken dishes, and commitment to excellent guest experiences. As a staple in the quick-service dining industry, Zaxbys offers more than just great food; it provides a vibrant environment where guests can enjoy quality meals with friends and family. The company places a strong emphasis on creating a positive workplace culture where team members feel valued, supported, and engaged in their roles.

Zaxbys is passionate about both its guests and employees, positioning itself as a place where customers come to have fun and enjoy themselves and where employees have the opportunity to grow and thrive professionally. They offer flexible scheduling, competitive pay, and a variety of benefits designed to support their team members' well-being and career advancement.

The Shift Leader role at Zaxbys is a pivotal position responsible for managing daily operations during a shift. This includes overseeing the product quality, process efficiency, and team performance to achieve operational success. The Shift Leader holds supervisory authority to assign tasks, manage team dynamics, and respond effectively to guest concerns and complaints.

Key responsibilities include setting shift goals, maintaining high standards of service, and ensuring compliance with company policies and food safety regulations. Shift Leaders are entrusted with managing opening and closing procedures and ensuring that team members are well-trained and consistently adhere to procedural guidelines. This role requires an individual with strong leadership qualities who can foster a culture of high performance, promote team morale, and serve as a role model within the restaurant.

Working at Zaxbys as a Shift Leader provides a unique opportunity to develop leadership skills in a supportive environment that encourages personal and professional growth. The company offers benefits such as free meals on shift, discounted meals when off shift, flexible scheduling options, early access to pay, and clear pathways for career advancement. Additionally, full-time team members have access to comprehensive medical, dental, vision insurance, short and long-term disability coverage, and employer-paid life insurance.

Applicants for the Shift Leader position must be at least 18 years old and have reliable transportation. They should be willing to work a flexible schedule, including nights, weekends, and holidays, and be capable of managing a fast-paced work environment. Leadership experience is preferred, along with strong communication skills, technological proficiency, problem-solving abilities, and a servant leader mindset. The role also involves physical requirements such as standing or walking for extended periods, lifting up to 50 pounds, and working with kitchen equipment safely. Zaxbys promotes an inclusive workplace and is an equal opportunity employer committed to non-discriminatory employment practices.

Job Requirements

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays such as part-time availability for 9 to 28 hours per week or full-time availability for 32 to 40 hours per week
successful completion of background check
strong interpersonal and verbal communication skills
demonstrated leadership qualities and organizational skills
technological savvy with knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions aligned with company standards and values
servant leader mindset
leadership experience preferred
ability to sit, stand, and walk continuously
occasional stooping, bending, crouching, or climbing including use of ladders
frequently lift, push, pull, and carry up to 50 pounds including lifting overhead
continuous use of hands and wrists for grasping and fine manipulation
ability to communicate proficiently through speech, reading, and writing
maintain effective audio-visual discrimination and perception
ability to work in hot and cold temperature variations and exposure to food allergens
operate and work safely with restaurant equipment including knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
must have reliable transportation
ability to work a flexible schedule including days, nights, weekends, and holidays
successful completion of background check
demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
follows company standards and local laws with regards to employee time punches
strong interpersonal and verbal communication skills
technological savvy
knowledge of required company software and tools
strong problem-solving skills
ability to multi-task and manage time effectively
conflict resolution skills
ability to make sound judgements and decisions which align with company standards and values
servant leader mindset
leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, and any additional training required by Zax LLC
create a culture of high-performance and train and coach team members to meet all company standards
mentor, coach, and develop team members and communicate performance concerns to your General Manager
prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
create and maintain a positive culture and healthy team morale through recognition and leading by example
communicate shift goals and motivate team members to meet goals and perform to their highest ability level
delegate tasks to team members and supervise performance during a shift
maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
ensure service, product quality, and cleanliness standards are consistently upheld
enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
plan shift duties and ensure opening and closing duties are complete
collaborate with management team to develop goals and report back to management on goal progress
ensure processes, policies, and procedures are properly followed throughout daily operations
follow company cash management policies
maintain compliance with federal, state, and local laws and guidelines
utilize management tools and keep neat, accurate, and current records
maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
ensure the team works safely and follows all safety guidelines and procedures
immediately report all human resources and risk management concerns to your General Manager and District Manager
escalate other concerns to your supervisor when appropriate
all other duties necessary to ensure restaurant operations function properly