Shift Leader (Full-Time)

Charlotte, NC, USA|

Job Overview

Work Schedule

Flexible

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

free meals on shift

meal discounts

flexible schedule

early pay access

Opportunities to Advance

Job Description

Zaxbys is a fast-growing restaurant chain known for its dedication to providing guests with not only delicious food but also a memorable dining experience filled with fun and camaraderie. Founded with a vision to create more than just a place to eat, Zaxbys emphasizes a vibrant atmosphere where friends and families can gather, enjoy great meals, and create lasting memories. The company prides itself on fostering an inclusive, positive environment that values both its guests and team members, making it an outstanding place to work and grow. Zaxbys operates across many locations and continuously seeks passionate individuals to join its expansive team and contribute to its mission of delivering top-notch hospitality and quality food.

The Shift Leader role at Zaxbys is a pivotal position that serves as the backbone of restaurant operations during their assigned shifts. This leadership role requires managing the product, processes, and people to ensure a smooth-running shift, meeting all established benchmarks for success. Shift Leaders have the authority to assign tasks, supervise team members, and handle guest concerns promptly and professionally. Beyond operational oversight, this role is essential in cultivating a high-performance culture by continuously training and coaching team members to achieve excellence and uphold strict procedural standards. The Shift Leader is also responsible for closing and opening duties, maintaining equipment, and managing inventory to keep restaurant operations efficient and compliant with company policies and regulations.

The position offers opportunities to develop leadership skills while working in a dynamic restaurant setting that values teamwork and customer satisfaction. Zaxbys supports its team members with comprehensive training programs, including the Zaxbys Shift Leader Development Plan and Food Safety Certification, to ensure success in the role. Working as a Shift Leader at Zaxbys presents a chance to advance within a well-established company that values hard work, dedication, and leadership potential. With flexible scheduling options and a range of employee benefits, this role is crafted to support both part-time and full-time team members as they contribute to creating a welcoming and efficient dining environment.

Zaxbys is committed to rewarding its employees with excellent benefits and incentives such as free meals during shifts, discounts off shifts, early access to pay, and opportunities for advancement. Additional perks include an employee recognition program, referral bonuses, and a 401(k) plan with employer matching for eligible employees. Full-time team members have access to medical, dental, and vision insurance, short and long-term disability coverage, and employer-paid life insurance, making this position not just a job but a rewarding career opportunity.

In summary, joining Zaxbys as a Shift Leader means becoming part of a vibrant team that is passionate about hospitality, leadership, and operational excellence. This position offers a challenging yet supportive environment to grow professionally while ensuring guests enjoy an outstanding dining experience. Zaxbys values and invests in its people, making it an ideal workplace for those who are driven, responsible, and eager to lead by example.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgments and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time available to work 9 to 28 hours per week
Full-time available to work 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgments and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC
Create a culture of high performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
Perform all other duties necessary to ensure restaurant operations function properly