Shift Leader (Full-Time)

Charlotte, NC, USA|

Job Overview

Benefits

Recognition Program

Employee Referral Program

401(k) with employer match

free meals on shift

Discounted meals off shift

flexible schedule

Early Access to Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established and rapidly expanding restaurant chain known for its delicious chicken dishes and vibrant dining atmosphere. Founded with the mission to provide not only great food but also a fun and friendly environment, Zaxbys has developed a loyal customer base and a workplace culture that emphasizes teamwork and personal growth. The company operates a network of franchise locations across multiple states, each dedicated to upholding the high standards of food quality, customer service, and operational excellence that define the Zaxbys brand. Zaxbys values its team members as the heart of its success and promotes a work environment where individuals can thrive professionally and personally. Employees enjoy a culture that encourages ongoing training, leadership development, and opportunities for career advancement within the company.

The Shift Leader position at Zaxbys is a critical frontline management role responsible for overseeing the successful execution of a restaurant shift. This role requires a dynamic individual who can manage people, processes, and product quality to meet and exceed company goals. As a Shift Leader, you will be entrusted with supervisory responsibilities including assigning tasks to team members, addressing guest concerns, and ensuring that all operational standards are maintained throughout the shift. You will play a key role in maintaining a positive team culture by coaching and mentoring staff, fostering high morale, and promoting adherence to safety and quality protocols. This position involves hands-on management of the kitchen and dining operations, including inventory management, food safety compliance, and equipment oversight. Additionally, the Shift Leader is responsible for completing opening and closing duties to ensure smooth restaurant operations.

Working at Zaxbys offers many benefits such as free meals during shifts, discounts off-shift, a flexible scheduling system designed to accommodate personal needs, early access to pay, and opportunities for career advancement. Zaxbys also provides a robust benefits package for full-time employees including medical, dental, and vision insurance, short and long-term disability coverage, as well as employer-paid life insurance. The company supports its team members with recognition and referral programs, as well as a 401(k) plan with employer match options for eligible employees. Zaxbys strongly emphasizes leadership development and expects its Shift Leaders to act as servant leaders who inspire and develop their teams, maintain operational excellence, and deliver superior guest experiences. This role is ideal for motivated individuals with leadership aspirations who enjoy working in a fast-paced, team-oriented restaurant environment.

Job Requirements

Must be 18 years of age or older
Reliable transportation
Ability to work flexible schedule including days, nights, weekends, and holidays
Available to work 9 to 28 hours per week for part-time or 32 to 40 hours for full-time
Successful completion of background check
Demonstrate leadership qualities and organizational skills
Strong interpersonal and verbal communication skills
Knowledge of required company software and tools
Strong problem-solving and conflict resolution skills
Ability to make sound decisions aligned with company values
Leadership experience preferred
Ability to sit, stand, and walk continuously
Ability to stoop, bend, crouch, climb occasionally including ladder use
Capacity to lift, push, pull, and carry up to 50 pounds including overhead lifting
Continuous use of hands and wrists for grasping and manipulation
Proficient communication through speech, reading, and writing
Effective audio-visual discrimination and perception
Work in hot and cold environments with exposure to allergens
Safe operation of restaurant equipment including knives and fryers

Job Qualifications

Must be 18 years of age or older
Reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrate leadership qualities, organizational skills, and ability to interact cooperatively
Follow company standards and local laws regarding employee time punches
Strong interpersonal and verbal communication skills
Technological savvy with knowledge of company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements aligning with company standards
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and additional training
Create a culture of high performance and train and coach team members to meet company standards
Mentor, coach, and develop team members and communicate performance concerns to General Manager
Prioritize guest and team member experience and resolve complaints in a friendly and respectful manner
Create and maintain positive culture and team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability
Delegate tasks to team members and supervise performance during shifts
Maintain operational standards and ensure compliance with company guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are upheld
Enhance guest experiences by ensuring team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders
Plan shift duties and ensure opening and closing tasks are completed
Collaborate with management to develop goals and report progress
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep accurate records
Maintain flexibility to perform beyond job parameters
Ensure safety guidelines and procedures are followed
Report human resources and risk management concerns to management
Escalate issues appropriately
Perform other duties necessary for restaurant operations