Shift Leader (Full-Time)

Douglasville, GA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $17.00

Benefits

free meals on shift

50 percent off meals off shift

flexible schedule

Early Access to Pay

Opportunities to Advance

Recognition Program

Employee Referral Program

401(k) with employer match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer-paid life insurance

Job Description

Zaxbys is a well-established restaurant chain known for its unique hospitality and delicious menu, catering to guests who seek not only food but a memorable experience. The company prides itself on creating an environment that is more than just a place to eat – it's a place to have fun, connect with friends, and enjoy great food served in a welcoming atmosphere. With a strong commitment to its employees, Zaxbys describes itself as an indescribably great place to work, offering a culture that supports growth, teamwork, and community. The employment opportunity is for a Shift Leader position with a competitive pay range of $15.00 to $17.00 per hour, which is designed to attract experienced individuals who are motivated to lead and grow within the company.

The Shift Leader role is pivotal in managing the product, process, and people required to execute a successful shift at Zaxbys. This leadership position requires supervisory and decision-making authority to assign tasks, handle guest complaints, and maintain operational standards. The Shift Leader is responsible for setting shift goals, aligning processes to these goals, and ensuring the team meets benchmarks for success. Responsibilities also include managing equipment issues, overseeing closing and opening procedures, and maintaining high standards of service, quality, and cleanliness throughout the shift.

In addition to operational management, the Shift Leader plays a significant role in training and coaching team members to develop their skills and meet procedural standards. This leadership aspect requires effective communication, motivation, and collaborative skills to foster a positive work environment and cultivate a high-performance team culture. Zaxbys offers free meals during shifts, 50% off meals when off shift, flexible scheduling, early access to pay, and opportunities for career advancement. Benefits include recognition programs, employee referral incentives, and a 401(k) plan with employer match, alongside medical, dental, and vision insurance, short and long-term disability, and employer-paid life insurance for full-time team members. This comprehensive benefits package supports employee well-being and long-term security, making Zaxbys a desirable workplace for those interested in both the food industry and leadership roles.

Why consider a career at Zaxbys? The company emphasizes its vibrant and inclusive culture, competitive pay, and flexible work arrangements. The Shift Leader position offers a unique opportunity for individuals to take on supervisory responsibilities, develop leadership skills, and contribute to a team-oriented environment. It also provides a platform for personal and professional growth within a respected brand in the dining industry. This role is essential for maintaining the quality and consistency that guests expect when they visit Zaxbys, making it a critical position in the restaurant's success. Join the Zaxbys team and be part of an exciting, dynamic work environment where your efforts are recognized, and your career can flourish.

Job Requirements

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Qualifications

Must be 18 years of age or older
Must have reliable transportation
Ability to work a flexible schedule including days, nights, weekends, and holidays
Part-time: available to work 9 to 28 hours per week
Full-time: available to work 32 to 40 hours per week
Successful completion of background check
Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others
Follows company standards and local laws with regards to employee time punches
Strong interpersonal and verbal communication skills
Technological savvy
knowledge of required company software and tools
Strong problem-solving skills
Ability to multi-task and manage time effectively
Conflict resolution skills
Ability to make sound judgements and decisions which align with company standards and values
Servant leader mindset
Leadership experience preferred

Job Duties

Complete all training requirements including Zaxbys Shift Leader Development Plan, food safety certification, any additional training required by Zax LLC
Create a culture of high-performance and train and coach team members to meet all company standards
Mentor, coach, and develop team members and communicate performance concerns to your General Manager
Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner
Create and maintain a positive culture and healthy team morale through recognition and leading by example
Communicate shift goals and motivate team members to meet goals and perform to their highest ability level
Delegate tasks to team members and supervise performance during a shift
Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Ensure service, product quality, and cleanliness standards are consistently upheld
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts
Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary
Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction
Plan shift duties and ensure opening and closing duties are complete
Collaborate with management team to develop goals and report back to management on goal progress
Ensure processes, policies, and procedures are properly followed throughout daily operations
Follow company cash management policies
Maintain compliance with federal, state, and local laws and guidelines
Utilize management tools and keep neat, accurate, and current records
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Immediately report all human resources and risk management concerns to your General Manager and District Manager
Escalate other concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly