Shift Leader - Food Service Team Member

Potbelly Sandwich Shop is a well-established and nationally recognized fast-casual restaurant chain known for its toasted sandwiches, friendly atmosphere, and community-driven approach. Founded in 1977 as a small antique store, Potbelly has grown steadily into a thriving brand with over 400 locations across the United States. Known for its welcoming ambiance and commitment to quality, Potbelly has become a neighborhood staple where customers can enjoy delicious food surrounded by good vibes and exceptional service. The company prides itself on cultivating a positive work culture that aligns with its core values, making it not just a workplace but a place for meaningful careers and personal growth.

The position available is that of a Shift Leader, a critical role responsible for leading and inspiring teams during their shifts while ensuring that Potbelly’s standards for product quality, customer service, and operational efficiency are met. This is a managerial role best suited for individuals who thrive in a fast-paced environment and possess a passion for delivering excellent food and customer experiences. The Shift Leader will manage daily activities, from task assignments and feedback to cash handling and compliance with health and safety standards. This leadership role also involves developing associates by guiding them toward growth and excellence.

Shift Leaders at Potbelly earn between $17.25 and $17.75 per hour plus digital tips, reflecting the company’s competitive pay structure designed to reward dedication and hard work. The role requires strong communication skills, customer service orientation, and the ability to navigate a dynamic and sometimes noisy environment typical of popular restaurant settings. Food safety certification is mandatory, with specific requirements for Illinois applicants, ensuring all leaders meet high standards for health and hygiene. Potbelly supports its employees with comprehensive benefits, including medical, dental, and vision insurance, paid parental leave, and retirement savings programs with company match, creating an environment where team members feel supported both professionally and personally.

This job offers more than just employment; it’s an opportunity to grow within a company that values inclusion, collaboration, and respect. Potbelly encourages applicants from diverse backgrounds and guarantees equal opportunity regardless of race, religion, gender, or any other protected status. This commitment to diversity and fair employment practices ensures a welcoming atmosphere where every employee can thrive and contribute their unique strengths to the Potbelly community. Joining as a Shift Leader means becoming part of a vibrant nation that values good food, good service, and good vibes, all while advancing your career in the hospitality industry.