Shift Leader - Food Service Team Member

Saint Paul, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $17.25 - $17.75

Work Schedule

Flexible

Benefits

competitive pay

Medical insurance

Dental Insurance

Vision Insurance

Paid parental leave

FSA

HSA

commuter benefit

Retirement savings 401(k) with company match

Employee assistance program

Paid Time Off

Discount Program

Flexible work schedule

Career growth opportunities

Job Description

Potbelly Sandwich Shop is a nationally recognized quick-service restaurant brand that has steadily grown since its inception in 1977. Originally starting as a small antique store, Potbelly transformed its business model to become a neighborhood sandwich shop known for its warm atmosphere, quality toasted sandwiches, and commitment to great customer experiences. With over 400 locations across the United States, Potbelly invites individuals who are passionate about hospitality and food service to become part of its vibrant community, affectionately known as Potbelly Nation. The company prides itself on fostering a culture of good vibes and career growth, making it an excellent choice for individuals eager to work in a fast-paced and friendly environment.

The Shift Leader role at Potbelly Sandwich Shop is a pivotal position responsible for guiding shift teams and ensuring exceptional service, quality products, and operational excellence. This position is designed for people who are enthusiastic about leading others, fostering teamwork, and maintaining high standards for customer satisfaction and food safety. Shift Leaders are entrusted with managing associates during their shifts, driving sales, controlling costs, and upholding the company’s core values. This leadership role demands strong communication skills, problem-solving abilities, and an eagerness to work in an energetic, music-infused environment. Shift Leaders also play a critical role in maintaining compliance with health, safety, and food handling procedures, including mandatory food safety certification requirements, especially in locations such as Illinois.

Potbelly offers competitive pay ranging between $17.25 and $17.75 per hour plus digital tips, highlighting its commitment to rewarding team members fairly. Additional benefits include comprehensive medical, dental, and vision insurance, paid parental leave, retirement savings plans with company match, and various employee assistance programs. The company offers a flexible work schedule, career advancement opportunities, and multiple discounts designed to support and encourage its employees. Potbelly openly promotes inclusion and diversity, ensuring a respectful workplace where all individuals feel valued for their unique perspectives and strengths. Equal employment opportunities are extended to all candidates without discrimination.

Joining Potbelly as a Shift Leader means becoming part of a dynamic and thriving restaurant chain that values leadership, customer satisfaction, and continuous team development. The role requires someone who enjoys fast-paced environments, can handle the demands of a bustling kitchen and dining area, and who resonates with the brand’s focus on customer happiness and quality. If you are looking for a career that offers upward mobility, engaging work, and a supportive company culture, Potbelly Sandwich Shop could be the perfect place for you.

Job Requirements

At least 18 years old
able to stand and walk for 8-9 hours or as needed
able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois applicants must become food safety certified within 30 days of employment
ability to work in a fast-paced, noisy environment
willingness to work flexible hours
ability to follow health and safety standards
prior supervisory experience preferred
ability to manage potential allergens in food preparation
effective communication skills
able to handle physical demands of the kitchen including knife skills as a plus

Job Qualifications

Minimum of one year supervisory experience in a restaurant or retail environment preferred
strong written and verbal communication skills
experience with managing allergens including peanut products, egg, dairy, gluten, soy, seafood and shellfish
ability to work in a fast-paced environment
friendly and customer service oriented
problem-solving skills
ability to manage team members during shifts
knowledge of cash handling procedures
food safety certification required or willingness to obtain
ability to maintain composure in higher noise environments
effective team leadership skills

Job Duties

Lead team members on shifts including efficient assignment of tasks while providing feedback
ensure all security procedures are followed
ensure back-of-the-house procedural standards are met
count drawers and follow proper daily cash handling procedures
prepare quality finished products efficiently including sandwiches, salads, soups, cookies, and ice cream
comply with health and safety standards for food, cleanliness and safety
restock food line, chips and cooler
clean tables, counters, floors, bathrooms, kitchen and utensils
take out trash
operate cash register handling, balancing and following all cash handling procedures
effectively handle customer complaints and issues
complete other duties as assigned
complete and pass Food Safety Certification course as required