Shift Leader - Food Service Team Member

Potbelly Sandwich Shop is a nationally recognized neighborhood sandwich shop that originated from a small antique store in 1977. Over the years, it has grown into a flourishing restaurant chain with over 400 locations across the United States. Potbelly prides itself on excellent customer service, quality product offerings, and fostering a welcoming atmosphere where good vibes and great careers are a way of life. The company is committed to maintaining an inclusive environment where diverse perspectives and backgrounds are respected, making it a great place for employees who enjoy collaboration and teamwork. Potbelly values its workforce highly and endeavors to create fulfilling and rewarding employment experiences with opportunities for growth and advancement within the company.

The Shift Leader at Potbelly Sandwich Shop plays a pivotal role in maintaining the brand’s high standards by leading shifts effectively and managing team members to deliver outstanding customer service and product quality. This position is designed for someone who enjoys working in a fast-paced and dynamic environment, where friendliness and customer orientation are highly valued. The Shift Leader is responsible for overseeing operations during their shift, which includes managing associates, ensuring health and safety compliance, controlling costs, and handling cash procedures. This role requires strong communication and problem-solving skills, an ability to work under pressure, and a keen eye for detail, especially in food safety and quality control.

Shift Leaders at Potbelly are expected to exemplify the company’s core values and create a positive work environment. They must lead by example, assign tasks efficiently, and provide feedback to team members to promote continuous improvement. This role also requires food safety certification, which is mandatory for all Shift Leaders and Managers. In Illinois, certification must be completed within 30 days of employment. The position is part-time or full-time and offers competitive pay ranging between $17.25 and $17.75 per hour plus digital tips, with additional benefits including medical, dental, and vision insurance, paid parental leave, retirement savings plan with company match, and flexible scheduling. Working as a Shift Leader at Potbelly offers a unique opportunity to build leadership skills while being part of a vibrant and growing company that values its associates and encourages career development.