Shift Leader (DFC)

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $23.00 - $24.00

Work Schedule

Day Shifts

Weekend Shifts

Fixed Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Employee assistance program

Career development opportunities

Job Description

DHC is a well-established restaurant known for its commitment to delivering high-quality food and exceptional customer service. As a leading player in the fast-casual dining sector, DHC focuses on creating a welcoming environment for guests while maintaining strict adherence to safety, hygiene, and operational excellence. The restaurant prides itself on fostering a positive work culture and providing comprehensive training programs to ensure all team members can perform their duties to the highest standards. With a strong emphasis on teamwork, efficiency, and guest satisfaction, DHC continuously strives to uphold and exceed industry benchmarks.

The role of Shift Leader at DHC is a pivotal position responsible for overseeing all restaurant activities during their assigned shifts. This leadership role requires a balanced approach to management, team supervision, and operational oversight to guarantee smooth daily operations in line with the restaurant's business plan. The Shift Leader acts as a crucial link between the restaurant management team and the operational staff, ensuring that all team members perform their job responsibilities effectively and maintain high standards in guest service and safety compliance. This position is ideal for individuals passionate about leadership in a fast-paced restaurant environment, capable of motivating and guiding a team to achieve operational success.

Shift Leaders at DHC are entrusted with several key housekeeping, customer service, and managerial responsibilities. They conduct operational walk-throughs and quality assurance checks to identify areas for improvement and ensure compliance with company policies. Additionally, Shift Leaders are responsible for organizing shift schedules, delegating tasks based on team members' skills, and addressing attendance and time-off issues. Customer interaction is a significant component of the position, where Shift Leaders greet guests warmly, handle orders, and resolve any concerns with professionalism and a guest-centric approach.

A critical aspect of this role is to maintain cleanliness and hygiene standards throughout the restaurant by coordinating daily cleaning activities and enforcing safety protocols. Shift Leaders also train new and existing team members, provide feedback on performance, and communicate any issues to the restaurant management team. Their ability to lead by example and set a positive tone for the team is fundamental to sustaining high productivity and morale. They manage cash controls, complete required administrative duties, and ensure that all operational routines are executed efficiently.

The Shift Leader must demonstrate strong organizational, communication, and problem-solving skills while being adaptable to a variety of work schedules, including nights, weekends, and holidays. Physical stamina and the ability to work in a fast-paced, sometimes physically demanding environment are necessary for success in this role. Overall, the Shift Leader embodies the values of DHC by fostering a collaborative work environment, ensuring compliance with all company guidelines, and delivering outstanding guest experiences consistently.

Job Requirements

Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Certified in all stations following the DHC Training Program
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and stoop and lift 50 - 75 lbs comfortably
Ability to work in close quarters and around heat
Positive attitude while conducting all duties
Commitment to guest satisfaction
Looks at restaurant operations from the guest's point of view
Effective communicator with co-workers and the restaurant management team
Excellent organization, planning, time management, delegation, and problem-solving skills
Must have reliable transportation to work, a driver's license and proof of insurance
Must have telephone or other reliable method of communicating with supervisor and co-workers

Job Qualifications

Current student or high school diploma/GED preferred
Certification in all stations following the DHC Training Program
Strong leadership and team supervision skills
Excellent communication and interpersonal skills
Ability to manage shift schedules and delegate tasks effectively
Experience in a fast-paced restaurant environment is beneficial
Proficient in cash handling and basic administrative duties
Knowledge of food safety and sanitation standards
Ability to maintain a positive and professional attitude
Strong organizational and problem-solving capabilities

Job Duties

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide and enforce the rules and direction given by the Restaurant Management Team and refrain from insubordination
Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently perform required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Team Members work together to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touch surfaces
Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performance-oriented and performance-driven
understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities
Complete all required administrative duties and daily paperwork including required checklists
Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire Team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls
follow all cost control guidelines to maintain and minimize Restaurant costs
properly use all products, supplies, and equipment facilities
Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed