Shift Leader / Delivery Driver - Lubbock

Tiff's Treats is a renowned cookie delivery company dedicated to spreading happiness by delivering warm, delicious treats to customers. Founded with the mission to create joyful moments through their freshly baked cookies, Tiff's Treats combines quality, convenience, and exceptional customer service. As a company, Tiff's Treats takes pride in its strong commitment to community, employee growth, and maintaining high standards in all aspects of its operations. Operating in various locations, including the store at 411 University Ave, #200, Lubbock, TX 79401, the company offers both exciting customer experiences and rewarding employment opportunities. Tiff's Treats is recognized for fostering a positive and supportive workplace culture that values each team member's contributions and encourages professional development.

The Shift Leader / On Duty Manager (ODM) role at Tiff's Treats offers a unique leadership opportunity where individuals step in to manage store operations when salaried managers are absent. This position is part-time and hourly, with flexible and varied scheduling that includes day, night, and weekend shifts typically between 7 AM and 11 PM. Earning $18 per hour for ODM shifts, employees help lead the team, oversee daily activities, and ensure that every customer enjoys a seamless and delightful experience.

As an ODM, you will take charge of managing daily operations including product preparation, sales, inventory, and excellent customer service. Leadership responsibilities extend to training and evaluating a team of 3 to 6 employees during your shifts, guiding them to maintain productivity and a positive work environment. You will also execute essential opening and closing procedures, complete inventory and paperwork, and optimize delivery routes to enhance operational efficiency. This role demands a positive, can-do attitude, providing team motivation and leading by example in all areas.

When not functioning as the ODM, team members work as either Kitchen Team Members or Delivery Drivers. Kitchen Team Members earn $15 per hour and are tasked with baking and preparing treats following company recipes and food safety standards. They also ensure accurate packaging of orders and maintain cleanliness and organization in the kitchen. Delivery Drivers earn $10 per hour plus delivery fees and 100% customer tips, responsible for timely, safe deliveries while delivering excellent customer service. Drivers must have a clean driving record and valid license, with access to a personal vehicle for delivery when company vehicles are unavailable. Safety and responsibility in driving are paramount.

This dynamic role is perfect for individuals seeking flexible scheduling, leadership development, and a fast-paced work environment where they can make a direct impact on customer satisfaction. Tiff's Treats values versatility, requiring employees to be willing to work multiple roles and shifts, especially during peak business days like Bosses' Day, Admin Pro Day, and Valentine’s Day. The position encourages growth within the company, supported by paid training, comprehensive benefits, and various employee perks. Those who thrive in this position enjoy the chance to progress their careers while contributing to a beloved brand known for quality and warmth.