Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $12.00 - $15.00
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Work Schedule

Standard Hours
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Benefits

free staff meals
Employee Discounts
flexible schedules
Career growth opportunities

Job Description

Wingstop is a leading fast-casual restaurant chain dedicated to serving the world flavor through its signature menu of fresh, never-faked chicken wings, hand-cut seasoned fries, and a variety of famous sides. Founded in 1994, Wingstop quickly became a beloved destination for flavor enthusiasts craving bold and unforgettable tastes. By 1997, the first franchised Wingstop location opened, paving the way for a rapid expansion. By 2002, Wingstop had proudly served its one billionth wing, solidifying its position as one of the fastest-growing brands within the restaurant industry. Wingstop is not just a place to eat; it’s a flavor experience that has captured the hearts of customers who demand excellence in both taste and quality in every bite.

The company prides itself on the quality of its food and the dedication of its team members, who are passionate about delivering not only great flavor but exceptional customer service. Every aspect of the Wingstop brand—from food preparation to customer interactions—is designed to create a welcoming and enjoyable environment. Wingstop places a strong emphasis on maintaining food safety, operational standards, and cleanliness to ensure every guest receives a positive dining experience.

Wingstop is currently seeking motivated and skilled shift leaders to join their team as full-time employees. The shift leader role is integral to the smooth operation of the restaurant’s daily shifts. This position goes beyond regular crew duties to include supervisory responsibilities, ensuring that food safety guidelines, product preparation standards, cleanliness, and company policies are strictly upheld. The role demands a hands-on leader who can work effectively both in cashier or cook positions while actively supervising and supporting staff.

Shift leaders play a critical role in fostering a guest-friendly environment by delivering outstanding customer service and ensuring each guest has a memorable experience. The position requires the ability to train and mentor newer or less experienced crew members, manage inventory controls, uphold store policies, and coordinate staff breaks efficiently. Shift leaders are also responsible for opening and closing the restaurant, maintaining cleanliness throughout the dining and kitchen areas, and motivating employees to perform to the best of their abilities.

Wingstop’s commitment to its employees is reflected in benefits such as free staff meals, additional employee discounts, flexible schedules, and opportunities for internal career growth. These benefits support a positive workplace culture and encourage team members to thrive and build rewarding careers within the company. The ideal candidate for this role will be passionate about delivering exceptional flavor experiences and ensuring operations run smoothly to uphold Wingstop’s high standards.

Wingstop is an equal opportunity employer that values diversity and inclusion in the workplace. They are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, age, disability, or any other protected classification under the law. By joining Wingstop as a shift leader, you will become part of a dynamic brand with a clear mission to serve the world flavor, a mission that continues to grow as the company expands and delights more customers every day.

Job Requirements

  • No formal education requirements
  • previous experience in a fast-food or restaurant environment preferred
  • ability to work full-time hours
  • ability to stand for long periods
  • dependable and punctual
  • ability to work flexible schedules including evenings and weekends

Job Qualifications

  • Strong customer service skills
  • experience leading or supervising a team preferred
  • ability to train and mentor crew members
  • basic knowledge of inventory control
  • understanding of food safety and sanitation standards
  • excellent communication skills
  • ability to motivate and manage staff
  • problem-solving skills
  • attention to detail
  • ability to work in a fast-paced environment

Job Duties

  • Perform all tasks and responsibilities of a Wingstop crew member
  • ensure that each guest receives outstanding service by providing a guest-friendly environment including greeting and acknowledging every guest and maintaining outstanding standards
  • train newer or less experienced crew members in their tasks and responsibilities
  • practice inventory control standards
  • ensure store policies are being followed by all staff members
  • maintain appropriate cleanliness, sanitation, safety, and staffing standards
  • open and/or close the restaurant and meet required work hours
  • manage and motivate crew members
  • coordinate breaks effectively
  • assemble and package orders according to Wingstop standards
  • assist all other positions when necessary
  • assist in keeping the kitchen and dining room clean throughout the shift
  • ensure all crew members are health safety conscious
  • resolve customer issues efficiently and with a positive attitude
  • ensure the store is clean at closing including equipment accounted for, trash packed neatly, and floors swept and mopped
  • promote the Wingstop brand and uphold mandatory operating and QSC requirements
  • enforce the Wingstop uniform and jewelry policy
  • ensure each guest has a positive, lasting impression of the Wingstop experience
  • control cash and account for any voids or refunds
  • meet daily and weekly cleaning tasks
  • meet and adjust order quote times for peak business hours
  • avoid overtime unless approved by the general manager
  • maintain a well-manned and organized kitchen during peak periods

Job Criteria

Experience

No experience required


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