Shift Leader

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.25 - $23.25

Work Schedule

Flexible

Benefits

competitive pay

no overnight hours

free meal during shift

employee discount on food

Career growth potential

flexible scheduling

Medical insurance

Dental Insurance

Vision Insurance

401(K) Plan with Match

Paid vacation

Paid sick time

Employee assistance program

flexible spending accounts

legal insurance

Pet insurance

Discounts on theme parks

Discounts on movie tickets

Discounts on sports events

Discounts on hotels

Job Description

This renowned restaurant brand is celebrated for its fire-grilled chicken offerings and commitment to delivering a memorable dining experience to every guest. As a leader in the quick-service restaurant industry, the establishment prides itself on quality, service, and cleanliness, emphasizing a welcoming and supportive environment for both customers and employees. The company fosters a culture where team members are regarded as the secret ingredient to its success, encouraging passion, innovation, and personal growth. With a well-structured support center and numerous growth opportunities, employees are empowered to express themselves and develop their skills in a healthy work-life balance. The workplace values diversity, inclusion, and career development, making it an ideal place for individuals seeking a dynamic and rewarding career in hospitality and foodservice.

As a Shift Leader, you will play a pivotal role in the restaurant's daily operations during your assigned shifts. You will be responsible for overseeing and coordinating the team to ensure exceptional customer service and operational excellence. This leadership position requires hands-on involvement in managing restaurant opening and closing procedures, inventory oversight, food prep coordination, and adherence to health and safety standards. Additionally, you will monitor customer service and speed metrics to meet company goals, prioritize team tasks, and adjust staffing based on real-time sales volume and operational needs.

Your role also involves training and supporting team members in new products and procedures, handling cash operations, verifying catering orders, and maintaining company funds with integrity and accuracy. As a front-line leader, you will actively engage with guests to ensure satisfaction and foster an inviting atmosphere that encourages repeat business. The position offers competitive pay, no overnight hours, flexible scheduling options for full-time or part-time work, and various benefits, including medical, dental, and vision insurance, paid time off, and a 401(k) plan with matching contributions.

This role is ideal for motivated individuals with previous supervisory experience or restaurant management training who are eager to develop their leadership skills and advance within a supportive and growth-oriented company. The Shift Leader position balances operational responsibilities with team leadership and customer engagement, helping you build a successful career in the restaurant industry while contributing to the restaurant's reputation for flamin' good service and quality.

Job Requirements

High school diploma or equivalent preferred
Certified on all EPL SPECS positions or restaurant supervisory experience of 1 or more years
Pass the EPL Food Safety Audit class after hire
Ability to work flexible full-time or part-time hours
Strong leadership and communication skills
Must be able to manage cash and conduct audits
Ability to train team members and ensure compliance with safety standards
Must maintain a positive and customer-focused attitude during shifts

Job Qualifications

High school diploma or equivalent preferred
Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
Ability to pass the EPL Food Safety Audit class after hire
Proven leadership and team management skills
Strong communication and interpersonal skills
Experience with cash handling and restaurant operations
Ability to train and support team members effectively
Knowledge of health code and safety standards
Ability to prioritize and manage multiple tasks in a fast-paced environment

Job Duties

Manage restaurant opening and closing procedures including security protocols
Coordinate crew tasks for setup food prep and cleaning
Conduct inventory checks and update inventory system
Handle food deliveries ensuring accuracy in inventory records
Ensure customer service and speed of service metrics meet company goals and standards
Maintain restaurant cleanliness according to EPL and health code safety standards
Ensure adherence to safety practices and quality service cleanliness standards
Prioritize team members' tasks during shift
Ensure break policies are followed by communicating with team members and serving as a breaker as needed
Adjust shift staffing based on sales volume for productivity
Monitor and adjust food production consulting with the Area Leader for guidance as needed
Train and support team members on new products and operational procedures
Manage restaurant operating duties such as assigning and opening cash registers handling phone calls verifying catering orders and overseeing company funds
Conduct safe and cash drawer audits prepare deposits consult with the Area Leader for support and guidance to ensure compliance with operational procedures
Continuously strive to meet or exceed customer expectations and satisfaction
Greet and assist customers with their orders in a friendly and helpful manner