Shift Leader

Caribou Coffee is a well-established coffeehouse chain known for crafting exceptional coffee experiences that foster community connection and joy. With a strong commitment to creating day-making moments, Caribou Coffee emphasizes the values of team, guest satisfaction, and business success. As a company, it prides itself on fostering an inclusive environment where team members can be themselves while making a positive impact on their communities. Caribou Coffee’s culture centers around life-long relationships, excellent service, and a genuine passion for serving the best coffee. Their commitment to these principles makes them a leader in the specialty coffee industry, attracting both loyal customers and passionate employees alike.

The role of Shift Leader at Caribou Coffee is a dynamic leadership position central to the operational success of each store. Serving as a pivotal partner to the General Manager and Assistant General Manager, the Shift Leader ensures that each shift runs smoothly and efficiently while upholding the company’s superior standards. This role requires a hands-on leader who embodies Caribou Coffee’s core values: supporting one another, making fun happen, being oneself, taking ownership, and serving with love. Shift Leaders are responsible for motivating the team, setting clear goals, managing product sales and waste, ensuring cleanliness and quality, and fostering meaningful guest connections. They are expected to lead by example through their mastery of operational tasks, effective communication, and proactive problem solving. This position also involves administrative duties such as bank deposits, inventory management, and product ordering, making it vital for maintaining the store’s financial and logistical health.

Moreover, Caribou Coffee’s Shift Leaders play an essential role in employee development by coaching team members in real-time and supporting their career growth. They are expected to create an inclusive, positive, and inspiring work environment on every shift, demonstrating resilience and calm under pressure. The Shift Leader must be adept at managing multiple priorities simultaneously, taking full ownership of their shifts and the subsequent ones, and making impactful decisions as the Manager on Duty. Candidates for this role should have prior leadership or customer service experience and the ability to work flexible hours including early mornings, evenings, weekends, and holidays.

At Caribou Coffee, the Shift Leader position is more than a job; it is an opportunity to be part of a vibrant community focused on excellence, fun, and personal growth. The company’s commitment to equality and diversity means every team member is valued and respected, with accommodations provided as needed. By joining Caribou Coffee, employees become part of a brand that not only serves exceptional coffee but also uplifts and inspires both its staff and guests. This role offers the chance to develop leadership skills in a supportive environment that encourages learning, feedback, and continuous improvement, making it an ideal opportunity for individuals eager to advance their careers in the hospitality industry.