Shift Leader

Riverside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

competitive pay

no overnight hours

free meal during shift

employee discount on food

Excellent career growth potential

flexible scheduling

Medical insurance

Dental Insurance

Vision Insurance

401(k) plan with match and immediate vesting

Paid vacation

Paid sick time

Employee assistance program

flexible spending accounts

legal insurance

Pet insurance

Discounts on theme parks movie tickets sports events hotels and more

Job Description

This job opportunity comes from a dynamic restaurant company specializing in fire-grilled chicken and committed to delivering outstanding guest experiences. The company operates in the fast-casual dining sector and is recognized for its strong culture that values its employees as the "secret ingredient" to their success. Centered around quality, service, cleanliness, and safety, the company works diligently to sustain high standards and foster an environment where team members feel valued, can grow professionally, and enjoy a work-life balance. Their mission centers on serving flamin' good food while igniting careers through internal growth and development opportunities. Employee satisfaction is highlighted by competitive pay, flexible scheduling across full-time and part-time roles, and comprehensive benefits including medical and dental coverage, among others. The environment promises no overnight shifts and provides perks such as free meals during shifts and employee discounts as well.

The Shift Leader role is a pivotal leadership position within the restaurant, tasked with overseeing the daily operations during assigned shifts. This role includes acting as the primary point of leadership when the General Manager or Assistant Manager is not present, ensuring that customer service and operational standards are met or exceeded. The Shift Leader manages critical functions such as opening and closing procedures, security, inventory control, food delivery accuracy, and maintaining health and safety standards throughout the restaurant. A major responsibility involves directing the team, balancing task prioritization, staffing adjustments based on sales demand, and enforcing compliance with company policies regarding breaks and operational best practices. Leadership in training also falls under this scope, with the Shift Leader supporting team member development related to new products and procedures.

In addition, the Shift Leader administers the cash handling processes, including assigning and opening cash registers, managing phone and catering orders, performing cash audits, preparing deposits, and ensuring financial operations align with company standards. The role requires a hands-on approach to customer interactions, ensuring guests always receive friendly and efficient service and that the restaurant environment remains clean and welcoming. There is a strong emphasis on following Quality, Service, and Cleanliness (QSC) standards and supporting continuous improvement initiatives aimed at delivering an exceptional dining experience.

The ideal candidate for this role possesses at least a high school diploma or equivalent, with a preference for candidates certified on all company-specific positions or those who bring prior restaurant supervisory experience of at least one year. Food safety certification following hire is mandatory. This leadership opportunity offers a vibrant setting for individuals looking to build their careers by complementing their passion for hospitality with strong operational and management skills. Candidates ready to ignite their flamin' good career and become a valued part of a brand that champions its people and culinary offerings will find this position rewarding and full of growth potential.

Job Requirements

High school diploma or equivalent
Certified on all EPL SPECS positions or equivalent supervisory experience
Ability to pass EPL Food Safety Audit FSA class after hire
Experience in managing restaurant shifts and team leadership
Strong problem-solving and organizational skills
Flexibility to work variable shifts including evenings and weekends
Excellent customer service orientation

Job Qualifications

High school diploma or equivalent preferred
Certification on all EPL SPECS positions or one or more years of restaurant supervisory experience
Successful completion of EPL Food Safety Audit FSA class after hire
Strong leadership and communication skills
Ability to manage multiple tasks efficiently
Knowledge of restaurant operations and safety standards
Experience in cash handling and inventory management

Job Duties

Manage restaurant opening and closing procedures including security protocols
Coordinate crew tasks for setup food prep and cleaning
Conduct inventory checks and update the inventory system
Handle food deliveries ensuring accuracy in inventory records
Ensure customer service and speed of service metrics meet company goals and standards
Maintain restaurant cleanliness according to EPL and health code safety standards
Ensure adherence to safety practices and Quality Service Cleanliness QSC standards
Prioritize team members' tasks during shift
Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker as needed
Adjust shift staffing based on sales volume for productivity
Monitor and adjust food production consulting with the Area Leader for guidance as needed
Train and support team members on new products and operational procedures
Manage restaurant operating duties such as assigning and opening cash registers handling phone calls verifying catering orders and overseeing company funds
Conduct safe and cash drawer audits prepare deposits consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift
Continuously strive to meet or exceed customer expectations and satisfaction
Greet and assist customers with their orders in a friendly and helpful manner