Job Overview

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Compensation

Hourly
Range $21.25 - $23.25
diamond

Benefits

competitive pay
no overnight hours
Free meal during your shift
employee discount on food
Excellent career growth potential
flexible scheduling
Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with match and immediate vesting
Paid vacation
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
Discounts on theme parks
Discounts on movie tickets
Discounts on sports events
Discounts on hotels

Job Description

Our establishment is a renowned restaurant specializing in fire-grilled chicken that has built a strong reputation for providing exceptional dining experiences through flavor, quality, and outstanding customer service. As a company, we pride ourselves on fostering a workplace where employees are valued, empowered, and given opportunities for career growth. We see our employees as the essential flavor behind our success, bringing passion, innovative ideas, and energy that fuel the brand's ongoing excellence. With a commitment to maintaining a healthy work-life balance, we ensure that our staff can thrive professionally while enjoying competitive pay, flexible scheduling, and excellent benefits. We view our team not only as employees but as the secret ingredient that elevates every customer interaction and contributes to a welcoming, high-energy environment.

The role of Shift Leader is vital to our restaurant operations, as this position oversees the daily activities during assigned shifts and steps in for higher management when necessary. This leadership role involves managing procedures to open and close the restaurant securely, coordinating team members for food preparation, cleanup, and customer service excellence, and ensuring adherence to company and health safety standards. The Shift Leader plays a hands-on role in maintaining inventory accuracy, managing cash and company funds, and training team members on new operational procedures and products. Strong organizational skills and leadership qualities are essential, as the role requires prioritizing tasks and staffing adjustments to meet varying business needs effectively. This position supports the company’s focus on delivering speedy, quality service and creating an inviting customer experience that encourages repeat visits.

As a Shift Leader, you are the frontline leader turning up the heat and driving the team to deliver flamin' good service. You will greet and assist customers in a friendly, helpful manner and continuously strive to meet or exceed customer satisfaction goals. Apart from operational duties, the role allows you to develop as a leader within the restaurant, with possibilities for career advancement through internal promotion. We offer both full-time and part-time hours to provide schedule flexibility and support a vibrant, diverse team. Compensation is competitive, and perks include no overnight shifts, free meals during shifts, employee discounts, and robust benefits such as medical, dental, and vision insurance alongside 401(k) plans with matching. Eligible employees also enjoy paid vacation and sick time, employee assistance programs, and exclusive discounts on various entertainment and travel options.

Our company culture embraces the ethos 'Let them cook,' emphasizing respect and appreciation for the people who bring fire-grilled chicken to life and make our restaurant a standout destination. This role is more than managing daily operations; it is about inspiring and guiding a team to deliver an exceptional experience that lights up both guests and associates alike. Join us to ignite your career by leading a motivated team in a dynamic and rewarding environment where your leadership and passion for service make a tangible impact. Apply now to become part of an exciting brand known for flamin' good careers and delicious chicken!

Job Requirements

  • High school diploma or equivalent (GED) preferred
  • One or more years of restaurant supervisory experience or certification on all EPL SPECS positions
  • Must pass the EPL Food Safety Audit (FSA) class after hire
  • Ability to work flexible full-time or part-time hours
  • Reliable and punctual
  • Good communication skills
  • Ability to manage cash and inventory systems
  • Commitment to maintaining health and safety standards

Job Qualifications

  • High school diploma or equivalent (GED) preferred
  • Certification on all EPL SPECS positions or 1 or more years of restaurant supervisory experience
  • Ability to pass the EPL Food Safety Audit (FSA) class after hire
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Knowledge of food safety and health regulations
  • Competency in managing cash handling and inventory systems
  • Ability to train and develop team members
  • Capability to prioritize tasks and adjust staffing dynamically

Job Duties

  • Manage restaurant opening and closing procedures, including security protocols
  • Coordinate crew tasks for setup, food prep, and cleaning
  • Conduct inventory checks and update the inventory system
  • Handle food deliveries, ensuring accuracy in inventory records
  • Ensure customer service and speed of service metrics meet company goals and standards
  • Maintain restaurant cleanliness according to EPL and health code safety standards
  • Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
  • Prioritize team members' tasks during shift
  • Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker as needed
  • Adjust shift staffing based on sales volume for productivity
  • Monitor and adjust food production, consulting with the Area Leader for guidance as needed
  • Train and support team members on new products and operational procedures
  • Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds
  • Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift
  • Continuously strive to meet or exceed customer expectations and satisfaction
  • Greet and assist customers with their orders in a friendly and helpful manner

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