Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Business uniform
Job Description
Papa Johns is a renowned pizza delivery and takeout restaurant chain known for delivering high-quality products and excellent customer service. Established with the mission of serving fresh, better ingredients for better pizza, Papa Johns has grown to become a global brand recognized for its commitment to quality, innovation, and customer satisfaction. The company operates hundreds of stores internationally, offering a diverse menu and maintaining consistent standards across all locations. As a customer-centric organization, Papa Johns places great emphasis on its core values, including integrity, inclusiveness, innovation, and teamwork, creating a positive working environment for its employees and a compelling dining experience for customers.
The role of Shift Leader at Papa Johns is a pivotal leadership position within the restaurant operation. This role is responsible for overseeing shifts and specific work areas to ensure that all activities align with the company’s high-quality standards and operational policies. The Shift Leader ensures that every product made meets the company’s recipe and preparation protocols, contributing to the restaurant's overall profitability and customer satisfaction. This involves managing daily operations, including the adherence to company policies, procedures, and systems. A Shift Leader also ensures compliance with all applicable federal, state, and local laws, upholding ethical business practices at all times.
In this leadership position, the Shift Leader manages shift coverage, provides immediate feedback to team members, and resolves operational issues swiftly. Critical to the role is the ability to maintain product quality, meet customer expectations, and oversee important performance metrics such as food and labor costs and cleanliness standards. Shift Leaders are expected to use company systems such as the FOCUS System effectively to contribute to achieving profit goals, handle cash management duties responsibly, and support inventory management processes to minimize loss.
This position also requires strong communication skills and the capacity to work closely with team members to foster a positive, adaptable, and solution-oriented environment. The Shift Leader plays an important role in embodying and exemplifying Papa Johns’ core values, encouraging a collaborative work culture that prioritizes doing the right thing, putting people first, continuous innovation, and enjoying the work journey. The role is typically assigned a schedule of 32 or more hours per week, including nights, weekends, and potentially unscheduled hours during emergencies, reflecting the dynamic and fast-paced nature of the restaurant industry.
Overall, the Shift Leader at Papa Johns is crucial to the smooth functioning of the restaurant, ensuring that every shift contributes to delivering quality products and exceptional customer service. This role offers an excellent opportunity for experienced restaurant leaders to grow professionally within a supported, values-driven team while making a direct impact on the customer experience and operational success of the business.
The role of Shift Leader at Papa Johns is a pivotal leadership position within the restaurant operation. This role is responsible for overseeing shifts and specific work areas to ensure that all activities align with the company’s high-quality standards and operational policies. The Shift Leader ensures that every product made meets the company’s recipe and preparation protocols, contributing to the restaurant's overall profitability and customer satisfaction. This involves managing daily operations, including the adherence to company policies, procedures, and systems. A Shift Leader also ensures compliance with all applicable federal, state, and local laws, upholding ethical business practices at all times.
In this leadership position, the Shift Leader manages shift coverage, provides immediate feedback to team members, and resolves operational issues swiftly. Critical to the role is the ability to maintain product quality, meet customer expectations, and oversee important performance metrics such as food and labor costs and cleanliness standards. Shift Leaders are expected to use company systems such as the FOCUS System effectively to contribute to achieving profit goals, handle cash management duties responsibly, and support inventory management processes to minimize loss.
This position also requires strong communication skills and the capacity to work closely with team members to foster a positive, adaptable, and solution-oriented environment. The Shift Leader plays an important role in embodying and exemplifying Papa Johns’ core values, encouraging a collaborative work culture that prioritizes doing the right thing, putting people first, continuous innovation, and enjoying the work journey. The role is typically assigned a schedule of 32 or more hours per week, including nights, weekends, and potentially unscheduled hours during emergencies, reflecting the dynamic and fast-paced nature of the restaurant industry.
Overall, the Shift Leader at Papa Johns is crucial to the smooth functioning of the restaurant, ensuring that every shift contributes to delivering quality products and exceptional customer service. This role offers an excellent opportunity for experienced restaurant leaders to grow professionally within a supported, values-driven team while making a direct impact on the customer experience and operational success of the business.
Job Requirements
- Must be 18 years of age or older
- Must be able to work long hours including nights, weekends, and on short notice as emergencies arise
- Demonstrated planning and prioritization skills
- Effective communication abilities
- Commitment to following guidelines and procedures
- Flexibility and adaptability to change
- Ability to lead and manage a team effectively
Job Qualifications
- High school diploma or GED preferred
- Serv-Safe or local or state food service certification preferred
- Previous restaurant shift lead experience preferred
- Successful and stable employment history
- Ability to successfully perform the job duties of all positions in the restaurant
Job Duties
- Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning
- Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times
- Consistently contributes to achieving the company’s product goal
- Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
- Follows all policies and procedures outlined in the TM handbook including, but not limited to, image, attendance, safety and security
- Exemplifies and exhibits the core values, maintains a positive attitude, works well with others and is flexible and adaptable to change
- Ensures adequate shift coverage for restaurant
- Provides immediate feedback and corrects problems when identified
- Maintains product quality, customer service, and performance responsibilities within acceptable standards
- Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System
- Executes cash management duties
- Assists in the management of inventory levels using the company’s systems and guidelines to minimize loss
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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