Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career advancement opportunities
Training and Development
employee recognition programs
Job Description
Jersey Mike's is a well-established and highly regarded sub sandwich restaurant chain known for its commitment to quality, fresh ingredients, and excellent customer service. With a vibrant and fast-paced work environment, Jersey Mike's prides itself on creating a positive culture where exceptional people thrive and grow. The company values teamwork, integrity, and enthusiasm, fostering a collaborative atmosphere that supports employee development and customer satisfaction. Jersey Mike's has built a strong reputation for delivering delicious subs made to order, using recipes that emphasize fresh vegetables, regional cheeses, and handcrafted sauces, ensuring an authentic and satisfying customer experience. With numerous locations across the country, Jersey Mike's continues to expand while maintaining high standards in food quality and employee engagement. Jersey Mike's is dedicated to hiring individuals who are energetic, ethical, and committed to upholding company policies and delivering outstanding service. Passionate about teamwork, the brand encourages friendly interactions and fosters a supportive workplace where employees can flourish professionally and personally. Working at Jersey Mike's means being a part of a community focused on quality, respect, and positive energy.
The Shift Leader role at Jersey Mike's is an essential position that supports the General Manager in overseeing daily in-store operations. This role demands a proactive and hands-on leader who exemplifies Jersey Mike's core values by leading with enthusiasm, friendliness, and a positive attitude. Shift Leaders are responsible for ensuring that every aspect of the store maintains exceptional standards of cleanliness, efficiency, and customer service. They work alongside team members to execute operational systems and procedures with complete integrity, guaranteeing an outstanding customer experience each day. Shift Leaders act as role models who motivate and guide Crew Members, manage scheduling, and play a key role in training new employees. This position requires strong communication skills to address any interpersonal issues promptly and to handle customer concerns professionally and effectively. Shift Leaders collaborate closely with the management team to maintain smooth operations while fostering an inclusive and respectful work environment. To succeed in this role, candidates must be adaptable, able to work flexible hours including nights, weekends, and holidays, and thrive in a fast-paced setting. The ability to stand for extended periods and lift up to 40 pounds is necessary, reflecting the physical nature of the job. Jersey Mike's offers an engaging work atmosphere where Shift Leaders contribute directly to store performance and customer satisfaction, making it an excellent opportunity for those seeking leadership experience in the food service industry. Shift Leaders are expected to wear the company uniform and dress according to Jersey Mike's corporate dress code, maintaining a neat and professional appearance at all times. This role offers the chance to grow within a supportive organization that values hard work, ethical behavior, and a strong team spirit. If you have a passion for customer service, enjoy leading by example, and want to be part of a dynamic team, the Shift Leader position at Jersey Mike's is a rewarding place to build your career.
The Shift Leader role at Jersey Mike's is an essential position that supports the General Manager in overseeing daily in-store operations. This role demands a proactive and hands-on leader who exemplifies Jersey Mike's core values by leading with enthusiasm, friendliness, and a positive attitude. Shift Leaders are responsible for ensuring that every aspect of the store maintains exceptional standards of cleanliness, efficiency, and customer service. They work alongside team members to execute operational systems and procedures with complete integrity, guaranteeing an outstanding customer experience each day. Shift Leaders act as role models who motivate and guide Crew Members, manage scheduling, and play a key role in training new employees. This position requires strong communication skills to address any interpersonal issues promptly and to handle customer concerns professionally and effectively. Shift Leaders collaborate closely with the management team to maintain smooth operations while fostering an inclusive and respectful work environment. To succeed in this role, candidates must be adaptable, able to work flexible hours including nights, weekends, and holidays, and thrive in a fast-paced setting. The ability to stand for extended periods and lift up to 40 pounds is necessary, reflecting the physical nature of the job. Jersey Mike's offers an engaging work atmosphere where Shift Leaders contribute directly to store performance and customer satisfaction, making it an excellent opportunity for those seeking leadership experience in the food service industry. Shift Leaders are expected to wear the company uniform and dress according to Jersey Mike's corporate dress code, maintaining a neat and professional appearance at all times. This role offers the chance to grow within a supportive organization that values hard work, ethical behavior, and a strong team spirit. If you have a passion for customer service, enjoy leading by example, and want to be part of a dynamic team, the Shift Leader position at Jersey Mike's is a rewarding place to build your career.
Job Requirements
- Be energetic, hard-working, and ethical
- Ability to understand and adhere to all company policies and procedures
- Commitment to learning
- Have strong desire to work as a team player
- Flexibility to work day and night shifts, weekends, and holidays
- Ability to stand for long hours at a time and work in a fast-paced environment
- Positive attitude and commitment to customer satisfaction
- Ability to lift 40 pounds
- Must be 18 years old or older
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a customer service or leadership role is an asset
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Basic math skills for handling cash transactions
- Familiarity with point-of-sale systems is advantageous
- Knowledge of food safety and sanitation standards
- Commitment to maintaining a positive and friendly work environment
Job Duties
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery such as knives, grills, slicers, etc.
- Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
- Communicate effectively with crew members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
- Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
- Maintain a neat and tidy appearance by wearing the required uniform and adhering to a corporate dress code
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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