Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $16.00
Benefits
Health Insurance
Paid Time Off
employee discount
flexible schedule
Career advancement opportunities
Job Description
Papa John's is a globally recognized pizza delivery and takeout chain known for its commitment to high-quality ingredients and exceptional customer service. Founded in 1984, the company has grown to become one of the largest pizza franchises in the world with thousands of locations serving millions of customers annually. Papa John's prides itself on delivering fresh, hot pizzas made with high-quality ingredients like fresh dough, vine-ripened tomatoes, and real cheese. The company's core values emphasize quality, convenience, and customer satisfaction, which have been key drivers in building and maintaining its loyal customer base.
The company culture at Papa John's revolves around teamwork, inclusivity, and continuous improvement. Employees are encouraged to embody the brand’s commitment to quality not only in product preparation but also in customer interactions. Working at Papa John's involves a fast-paced environment where operational efficiency, attention to detail, and a positive attitude are essential to maintaining the brand’s reputation and ensuring repeat business.
The Shift Leader role at Papa John's is critical in maintaining the smooth operation of the restaurant during designated shifts. As a Shift Leader, you will supervise the day-to-day activities of the team, ensuring that high-quality products and customer service standards are consistently met. This leadership role carries the responsibility of managing operations in alignment with company policies, procedures, programs, and systems. It also requires compliance with all federal, state, and local laws, as well as adherence to ethical business practices.
In this role, you will oversee food preparation standards including dough management, portion control, and product accuracy to maintain the company’s high food quality standards. Additionally, you will be responsible for delivering excellent customer service by anticipating and meeting customer needs, minimizing complaints, and fostering a positive dining experience. Leadership duties extend to shift coverage planning, addressing immediate operational issues, and providing constructive feedback to team members to ensure optimal performance and workplace efficiency.
Shift Leaders play a crucial role in contributing to the profitability of the restaurant by managing key operational metrics such as food and labor costs, restaurant cleanliness, and cash management. The position requires proficient use of the company’s FOCUS system for inventory control, loss prevention, and financial accuracy. This role also involves assisting with adequate inventory management to minimize food waste and loss. Shift Leaders must exemplify the Papa John’s core values in attitude and work ethic, demonstrating flexibility and adaptability to change within a dynamic food service environment.
Overall, this position is ideal for individuals with some prior restaurant or food service management experience who are detail-oriented, strong communicators, and capable leaders. The opportunity provides valuable experience in restaurant operations and team leadership in a well-established brand known for its commitment to quality and customer satisfaction. It is a key stepping stone for those interested in progressing their careers in the food service industry. While specific salary details are not listed, employment is typically offered on a full-time basis with opportunities for advancement within the company.
The company culture at Papa John's revolves around teamwork, inclusivity, and continuous improvement. Employees are encouraged to embody the brand’s commitment to quality not only in product preparation but also in customer interactions. Working at Papa John's involves a fast-paced environment where operational efficiency, attention to detail, and a positive attitude are essential to maintaining the brand’s reputation and ensuring repeat business.
The Shift Leader role at Papa John's is critical in maintaining the smooth operation of the restaurant during designated shifts. As a Shift Leader, you will supervise the day-to-day activities of the team, ensuring that high-quality products and customer service standards are consistently met. This leadership role carries the responsibility of managing operations in alignment with company policies, procedures, programs, and systems. It also requires compliance with all federal, state, and local laws, as well as adherence to ethical business practices.
In this role, you will oversee food preparation standards including dough management, portion control, and product accuracy to maintain the company’s high food quality standards. Additionally, you will be responsible for delivering excellent customer service by anticipating and meeting customer needs, minimizing complaints, and fostering a positive dining experience. Leadership duties extend to shift coverage planning, addressing immediate operational issues, and providing constructive feedback to team members to ensure optimal performance and workplace efficiency.
Shift Leaders play a crucial role in contributing to the profitability of the restaurant by managing key operational metrics such as food and labor costs, restaurant cleanliness, and cash management. The position requires proficient use of the company’s FOCUS system for inventory control, loss prevention, and financial accuracy. This role also involves assisting with adequate inventory management to minimize food waste and loss. Shift Leaders must exemplify the Papa John’s core values in attitude and work ethic, demonstrating flexibility and adaptability to change within a dynamic food service environment.
Overall, this position is ideal for individuals with some prior restaurant or food service management experience who are detail-oriented, strong communicators, and capable leaders. The opportunity provides valuable experience in restaurant operations and team leadership in a well-established brand known for its commitment to quality and customer satisfaction. It is a key stepping stone for those interested in progressing their careers in the food service industry. While specific salary details are not listed, employment is typically offered on a full-time basis with opportunities for advancement within the company.
Job Requirements
- High school diploma or GED preferred
- Serv-Safe or local or state food service certification preferred
- Previous restaurant shift lead experience preferred
- Ability to communicate effectively
- Strong planning and organizational skills
- Ability to manage cash accurately
Job Qualifications
- High school diploma or GED preferred
- Serv-Safe or local or state food service certification preferred
- Previous restaurant shift lead experience preferred
- Skills in cash management
- Planning and organization
- Effective communication
Job Duties
- Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning
- Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times
- Consistently contributes to achieving the Company’s product goal
- Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
- Follows all policies and procedures as outlined in the TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security
- Exemplifies and exhibits the core values, maintains a positive attitude, works well with others and is flexible and adaptable to change
- Ensures adequate shift coverage for restaurant
- Provides immediate feedback and corrects problems when identified
- Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management
- Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS system
- Execute cash management duties
- Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
