Shift Leader

Five Guys Burgers and Fries is a family owned and operated franchise restaurant group known for serving some of the highest quality burgers and fries in a clean and straightforward atmosphere. Established in 1986 in Arlington, VA, Five Guys has grown from a modest five locations to over 800 nationwide, thanks to the dedication and efforts of loyal franchisees. Rather than investing heavily in décor and advertising, Five Guys focuses its resources on employing the best crew possible and sourcing the highest quality ingredients. This approach has earned the company widespread acclaim, including being ranked the number one burger in America by the Zagat Survey in 2010, which described Five Guys burgers as unrivaled in quality and taste. The company’s commitment to excellence is reflected not only in its food but also in the unique work environment and opportunities it offers its employees.

The role of Shift Leader at Five Guys is a pivotal position designed to cultivate leadership skills while supporting the restaurant’s daily operations. Shift Leaders are crucial in implementing all standard operational procedures, ensuring every customer receives outstanding service, and maintaining a smoothly running restaurant. This position offers an invaluable opportunity to learn diverse skills that can lay a strong foundation for a career within the foodservice industry. Shift Leaders at Five Guys take on a range of responsibilities, including supervising crew members, managing daily opening and closing duties, and ensuring compliance with food safety and sanitation standards based on HACCP guidelines. They also play a significant role in training new associates on the job and coordinating breaks to optimize team efficiency.

The Shift Leader is responsible for operating the cash register, handling transactions, and maintaining cash security according to company policies. Part of their duties includes managing inventory by ordering products, rotating stock based on expiration dates, and participating in physical inventory counts. Additionally, Shift Leaders must address and resolve customer complaints in alignment with company policies, always prioritizing customer satisfaction. Safety is another key area of focus, as leaders monitor adherence to safety guidelines, promote safety awareness, and report any concerns to management.

Working at Five Guys is not just a job but a chance to be part of a team-oriented environment where employees are cross-trained to work across various roles including register operation, grill management, prep work, and closing. This dynamic atmosphere fosters growth, learning, and collaboration. Moreover, Five Guys offers an attractive bonus program that enables cash bonuses each quarter, enhancing the overall employee experience. With benefits such as free meals, flexible scheduling, tips, weekly secret shopper bonuses, career advancement opportunities, and a lively work environment, being a Shift Leader at Five Guys provides both professional development and rewarding compensation.