Shift Leader

Rochester, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Career development opportunities

Equal opportunity employer

Job Description

Caribou Coffee is a renowned coffeehouse chain known for its commitment to creating day-making experiences that spark a chain reaction of good. Founded in Minnesota, Caribou Coffee has grown into a beloved brand that prioritizes team collaboration, guest satisfaction, and responsible business practices. The company is passionate about delivering the best coffee while creating life-long relationships within the community. Caribou Coffee is dedicated to fostering an inclusive and engaging work environment where employees can be themselves while making a significant impact in their stores and neighborhoods. Joining Caribou Coffee means becoming part of the 'Bou Crew,' a team that values support, enthusiasm, ownership, and love in their service.

The Shift Leader role at Caribou Coffee is a vital leadership position responsible for the overall direction and operation of the store alongside the General Manager or Assistant General Manager. This role demands a dynamic individual who can lead the team effectively during their shift, ensuring goals, expectations, and store standards are clearly communicated and achieved. The ideal Shift Leader will focus on team engagement, guest satisfaction, and operational excellence, embodying the company's core values such as making fun happen, taking ownership, and serving with love.

Shift Leaders at Caribou Coffee take on responsibilities that range from coaching and developing team members to managing store logistics such as inventory, banking, and product orders. They maintain a 'total store vision' ensuring the store's look, cleanliness, and product deliveries meet the highest standards. Acting as the Manager on Duty, the Shift Leader is entrusted with decision-making authority and is expected to remain resilient and composed under pressure, fostering a positive and inspiring work culture. This role is ideal for individuals with previous leadership experience in restaurant, retail, or customer service environments who are eager to grow professionally within a supportive and fun atmosphere. Caribou Coffee offers the opportunity to work with a passionate team where personal development and team success go hand in hand, supported by a commitment to equal opportunity employment and a diverse workplace culture.

Job Requirements

At least 1 year of leadership restaurant retail or customer service experience required or properly trained and approved by Caribou Coffee to take responsibility as a shift leader
ability to work at least one of the following early mornings evenings some holidays and or weekends
must be at least 18 years of age

Job Qualifications

High school diploma or GED equivalent preferred
a valid driver's license and reliable transportation preferred

Job Duties

Demonstrates mastery of the doing of team member with ease enthusiasm and excellence
lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to make fun happen
thinks strategically about maximizing product sales and waste management
demonstrates total store vision to take ownership of the look and feel of the store
knowledgeable about the deployment for the day and the roles and responsibilities associated
consistently leverages effective communication on the floor during the shift
sees the needs of the team and guest and addresses situations before they become problematic
understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
takes ownership not only for the current shift but also the shift that follows
responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
actively and in the moment coaches and gives feedback to team members to ensure they are bringing their best doing and being to their role
trains team on role responsibilities product knowledge and promotional items
performs administrative tasks with integrity and to completion including but not limited to bank deposits inventory store product orders and others as assigned
actively develops team members and is in conversations about career and professional growth
brings the core values to life in all that you do support one another make fun happen be yourself take ownership serve with love
takes ownership for their impact on other people and actively manages how they show up
demonstrates confidence and owns the decision-making responsibility of being the manager on duty
is resilient under pressure and brings a being of calm in critical moments
brings joyfulness to leading the team serving guests and being a community member
seeks to be of service and create success for others
brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment not compliance
takes ownership for and is eager to make a positive impact on others
seeks to create an inclusive and inspiring culture on every shift with every team member
takes full ownership of their own development and actively seeks feedback and growth opportunities