Shift Leader

Visalia, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $23.00 - $24.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

training programs

Paid holidays

flexible schedule

employee recognition

Job Description

Dairy Hut Creamery is a renowned fast-paced restaurant specializing in delicious frozen desserts and classic American fare. Known for its vibrant atmosphere and commitment to quality, Dairy Hut Creamery focuses on delivering exceptional customer experiences through prompt service and high-quality products. As a popular local establishment, it prides itself on fostering a team-oriented environment that values both guest satisfaction and operational excellence.

The role of Shift Leader at Dairy Hut Creamery is a vital position responsible for managing all restaurant activities during a shift. This leadership role involves working closely with the Restaurant Management Team to ensure that the restaurant operates smoothly and efficiently, consistent with the business plan. The Shift Leader supervises team members, monitors their performance, and enforces company policies and safety standards to maintain a productive and positive work environment.

Shift Leaders are expected to be proactive in leading the team, organizing shift schedules, delegating responsibilities, and ensuring that operational tasks—from food preparation to cleanliness—are completed effectively. This role requires excellent communication skills, the ability to handle guest concerns professionally, and a strong sense of accountability for the restaurant’s success during their shift. Shift Leaders also play a key role in training new and current team members, providing feedback to promote high standards of service and teamwork.

This position demands a flexible schedule, including availability for nights, weekends, holidays, and opening and closing shifts to meet the dynamic needs of the restaurant. Physical endurance is essential as the role involves standing for long periods, bending, stooping, lifting up to 75 pounds, and working in fast-paced, warm environments. The ideal candidate embraces a positive attitude, is committed to guest satisfaction, and excels in organization, planning, and problem-solving.

Shift Leaders at Dairy Hut Creamery also handle administrative responsibilities such as balancing cash drawers, preparing deposits, completing daily paperwork, and maintaining compliance with food and cash control guidelines. They ensure the restaurant remains a clean, safe, and welcoming space for guests and team members alike, supporting the overall operational success and growth of the business.

Job Requirements

Must have reliable transportation to work
a driver’s license and proof of insurance
must have telephone or other reliable method of communication with supervisor and co-workers
ability to stand for long periods
ability to bend and stoop
ability to lift 50-75 lbs comfortably
ability to work in close quarters and around heat
flexibility to work nights, weekends, holidays, opening and closing shifts

Job Qualifications

Current student or high school diploma/GED preferred
certified in all stations following the DHC training program
must be at least 18 years old
fluent in English
effective communicator with co-workers and management
positive attitude while conducting all duties
excellent organization, planning, time management, delegation, and problem-solving skills
commitment to guest satisfaction
ability to work in fast-paced environments

Job Duties

Follow the steps outlined in the DHC training program to learn and train new skills, duties, and responsibilities
abide and enforce the rules and direction given by the restaurant management team and refrain from insubordination
communicate to their immediate supervisor when additional training guidance and practice is needed
effectively and consistently perform required ops walks and Q&A checks to address areas of opportunity
organize shift schedules for team members and monitor attendance, tardiness, and time off
assign duties to specific team members based on role and skill level
understand how each job responsibility impacts guests, the team, and overall restaurant operations and success
greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude
ensure team members work together to prepare menu items following cooking instructions, safety procedures, and sanitary requirements
use specific kitchen machinery and equipment such as ice cream dispensers, fryers, warmers, etc.
ensure restaurant cleanliness is conducted daily by delegating tasks such as clearing tables, sweeping, mopping floors, washing, sanitizing, disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
are performance-oriented and driven, understanding performance expectations and results
provide direction, supervision, and feedback to maintain high productivity and team morale
communicate team member work performance to management and appropriately address performance issues
train new and current team members
balance cash drawers and prepare cash deposits as assigned
effectively plan, organize, and implement all daily operational routines and activities
complete all required administrative duties and daily paperwork including checklists
supervise and perform closing and/or opening activities as directed
establish an environment of trust to ensure honest, open, and direct communication
role model and set a positive example for the team in all business and personnel practices
follow all company guidelines for food and cash controls
use all products, supplies, and equipment properly
communicate effectively with team members and management to resolve interpersonal issues as needed