Shift Leader

Papa John's is a renowned American pizza restaurant franchise, known as the fourth largest pizza delivery chain in the United States. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has been passionately serving quality pizza for more than 30 years. The brand is driven by a commitment to perfection, innovation, and excellence in both product quality and customer service. As a leader in the pizza delivery industry, Papa John's continues to thrive by focusing on creating innovative products and recipes that resonate with customers nationwide. They emphasize a culture of quality, teamwork, and customer satisfaction, aiming to maintain their reputation as a trusted and beloved pizza brand. Working at Papa John's means becoming part of a dynamic and dedicated pizza family that values hard work, integrity, and superb customer experiences.

The Role: As a Shift Supervisor at Papa John's, your primary responsibility is to oversee shifts and work areas within the restaurant operation to ensure high-quality products and outstanding customer service are consistently delivered. This role is integral in maintaining restaurant profitability by managing daily operations according to company policies, procedures, programs, and systems. You will ensure all food products meet the highest standards set by Papa John's and that every customer order is accurate and satisfying. Additionally, you will promptly and professionally address customer concerns, solicit feedback, and use insights to improve restaurant operations and enhance brand loyalty.

In this leadership role, you will supervise the restaurant team to maintain adequate staffing, train team members to exceed expectations, and uphold uniform and appearance standards. Coaching for improved performance and fostering a positive, energetic, and fun team environment are essential aspects of this job. You will contribute to sales goals by delivering excellent customer service and increasing check averages through effective product training and sales strategies. Financial responsibilities include maintaining profit goals through accurate use of the company's FOCUS System and handling cash management duties. Inventory management is also key, where you will assist in maintaining adequate inventory levels to minimize loss.

You will ensure a clean, safe, and organized restaurant environment that complies with all safety and security standards. This position demands attentiveness to detail, commitment to tasks, a strong customer focus, initiative, excellent relationship management skills, and teamwork. Physical demands of the role include prolonged standing, bending, lifting up to 50 pounds, and operating in environments that require interaction with potentially hazardous equipment and chemicals. This role requires someone who is dependable, results-driven, and capable of leading a team effectively during shift operations. A background check is required for employment, and the position includes working hours that may extend into nights, weekends, and emergency situations. It's an exciting opportunity to grow within a respected brand while delivering the best pizza experience to customers every day.