Shift Leader

Caribou Coffee is a renowned coffeehouse chain dedicated to creating day-making experiences that inspire a ripple effect of goodness. Rooted in values of community, teamwork, and exceptional guest service, Caribou Coffee has consistently strived to be more than just a coffee shop. It focuses on building meaningful connections among its team members and customers alike, aiming to serve the best coffee while fostering life-long relationships within local communities. The company embraces diversity, inclusivity, and a supportive culture that encourages employees to be authentic and make a positive impact in every aspect of their work. At Caribou Coffee, the emphasis is placed on three pillars: Team, Guest, and Business, which collectively drive the brand's purpose and daily operations. Whether you are joining as an entry-level team member or stepping into a leadership role, Caribou Coffee offers a workplace where your contributions matter and your personal growth is nurtured.

The Shift Leader role at Caribou Coffee is a pivotal leadership position responsible for overseeing the store's daily operations in partnership with the General Manager or Assistant General Manager. This role demands a blend of operational expertise, team leadership, and a passion for delivering excellent guest experiences. The Shift Leader acts as a role model by mastering frontline tasks with enthusiasm and excellence, leading shifts that prioritize team engagement and guest satisfaction, and demonstrating strategic thinking by maximizing product sales and minimizing waste. With a clear vision of the store's appearance and atmosphere, the Shift Leader ensures that standards of cleanliness, product quality, and customer service are consistently met. Communication skills are essential as this role involves clear delegation, coaching, and adapting to the dynamic needs of both team members and guests. The Shift Leader also takes ownership beyond their shift hours, preparing the next shift for success and maintaining high standards throughout the day.

In addition to direct operational responsibilities, the Shift Leader plays a crucial role in team development by training members on product knowledge and procedures, providing real-time feedback, and fostering an inclusive culture where every individual feels valued. They embody the core values of Caribou Coffee such as taking ownership, serving with love, supporting one another, and making fun happen. This leadership position requires resilience, confidence in decision-making, and the ability to remain calm under pressure, all while bringing joyfulness to the team environment. The Shift Leader also handles administrative duties like bank deposits, inventory management, and store orders with integrity, ensuring the smooth and efficient running of the store. The role offers an excellent opportunity for those seeking personal and professional growth within a company dedicated to equal opportunity and inclusive employment practices. Compensation ranges from $12.75 to $21.25 per hour, subject to local and state minimum wage regulations.