Job Overview
Employment Type
Full-time
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible scheduling
Professional Development
Job Description
Caribou Coffee is a well-known coffeehouse chain that operates with a vibrant mission to create day-making experiences that inspire a chain reaction of GOOD. With a strong emphasis on team collaboration, guest satisfaction, and business excellence, Caribou Coffee prides itself on fostering an inviting environment for both employees and customers. Founded on core values such as Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love, Caribou Coffee strives to cultivate a culture where employees can be authentic, grow professionally, and contribute positively to their communities. The brand has built a loyal customer base by serving high-quality coffee and promoting a welcoming atmosphere where everyone feels encouraged to be part of the 'Bou Crew.'
The position of Shift Leader at Caribou Coffee offers an exciting leadership opportunity within this well-established coffeehouse environment. The Shift Leader role is pivotal to the smooth operation and success of the store, working closely with General Managers and Assistant General Managers to ensure that each shift runs effectively, meeting and exceeding the company's standards for customer service and operational efficiency. This role demands a passionate leader who can inspire their team, maintain a positive and engaging environment, and uphold the highest standards in product quality and store cleanliness. The Shift Leader is responsible for clear communication of goals, expectations, and directives to the team, while also fostering meaningful connections with guests. This includes taking full ownership of the store’s visual appeal and functionality, managing product sales, minimizing waste, and handling important administrative tasks such as inventory, bank deposits, and product ordering.
In this leadership capacity, the Shift Leader is expected to be a role model by demonstrating mastery in team member responsibilities and coaching team members to bring their best effort in both their duties and interpersonal interactions. The position requires someone who is adaptable, attentive to the needs of the team and guests, capable of making strategic decisions, and resilient under pressure, consistently maintaining a calm and positive demeanor. The Shift Leader also supports the career development of team members through ongoing training and feedback, contributing to an inclusive, inspiring, and growth-focused work culture on every shift. This role is available in Rochester, Minnesota, at the 2190 Wheelock Dr NE location, with compensation starting at rates that comply with local and state minimum wage laws. If you are a motivated individual ready to lead a passionate team in a fun, fast-paced environment and help deliver outstanding coffee experiences, Caribou Coffee invites you to join their herd and be part of the 'Bou Crew.'
The position of Shift Leader at Caribou Coffee offers an exciting leadership opportunity within this well-established coffeehouse environment. The Shift Leader role is pivotal to the smooth operation and success of the store, working closely with General Managers and Assistant General Managers to ensure that each shift runs effectively, meeting and exceeding the company's standards for customer service and operational efficiency. This role demands a passionate leader who can inspire their team, maintain a positive and engaging environment, and uphold the highest standards in product quality and store cleanliness. The Shift Leader is responsible for clear communication of goals, expectations, and directives to the team, while also fostering meaningful connections with guests. This includes taking full ownership of the store’s visual appeal and functionality, managing product sales, minimizing waste, and handling important administrative tasks such as inventory, bank deposits, and product ordering.
In this leadership capacity, the Shift Leader is expected to be a role model by demonstrating mastery in team member responsibilities and coaching team members to bring their best effort in both their duties and interpersonal interactions. The position requires someone who is adaptable, attentive to the needs of the team and guests, capable of making strategic decisions, and resilient under pressure, consistently maintaining a calm and positive demeanor. The Shift Leader also supports the career development of team members through ongoing training and feedback, contributing to an inclusive, inspiring, and growth-focused work culture on every shift. This role is available in Rochester, Minnesota, at the 2190 Wheelock Dr NE location, with compensation starting at rates that comply with local and state minimum wage laws. If you are a motivated individual ready to lead a passionate team in a fun, fast-paced environment and help deliver outstanding coffee experiences, Caribou Coffee invites you to join their herd and be part of the 'Bou Crew.'
Job Requirements
- At least 1 year of leadership, restaurant, retail or customer service experience required or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
- ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- must be at least 18 years of age
Job Qualifications
- At least 1 year of leadership, restaurant, retail or customer service experience required or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
- ability to work early mornings, evenings, some holidays and/or weekends
- must be at least 18 years of age
- high school diploma or GED equivalent preferred
- a valid driver’s license and reliable transportation preferred
Job Duties
- Demonstrates mastery of the doing of Team Member with ease, enthusiasm and excellence
- lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to make fun happen
- thinks strategically about maximizing product sales and waste management
- demonstrates 'total store vision' to take ownership of the look and feel of the store
- knowledgeable about the deployment for the day, and the roles and responsibilities associated
- consistently leverages effective communication on the floor during the shift
- sees the needs of the team and guest and addresses situations before they become problematic
- understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
- takes ownership not only for the current shift, but also the shift that follows
- responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
- actively coaches and gives feedback to Team Members to ensure they bring their best doing and being to their role
- trains team on role responsibilities, product knowledge and promotional items
- performs administrative tasks with integrity and to completion including bank deposits, inventory, and store product orders
- actively develops Team Members and has conversations about career and professional growth
- brings core values to life in all that they do: support one another, make fun happen, be yourself, take ownership, serve with love
- takes ownership for their impact on others and actively manages how they show up
- demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
- is resilient under pressure and brings a being of calm in critical moments
- brings joyfulness to leading the team, serving guests and being a community member
- seeks to be of service and create success for others
- brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
- demonstrates humility and curiosity needed to be a leader of a diverse group and shows eagerness to grow and learn
- gives powerful feedback and coaches the team from commitment not compliance
- takes ownership and is eager to make a positive impact on others
- seeks to create an inclusive and inspiring culture on every shift with every team member
- takes full ownership of own development and actively seeks feedback and growth opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
