Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $24.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
DHC is a renowned restaurant chain known for its commitment to quality service and exceptional dining experiences. As a leader in the fast-casual dining industry, DHC emphasizes teamwork, customer satisfaction, and operational excellence to create an inviting atmosphere for guests and a rewarding environment for employees. With locations across various regions, DHC prides itself on upholding high standards in food preparation, customer interaction, and restaurant management.
The Shift Leader role at DHC is essential to maintaining smooth restaurant operations during each shift. This leadership position requires a dynamic individual capable of managing team members, ensuring adherence to company policies, and delivering excellent guest service. The Shift Leader is accountable for overseeing activities in the restaurant while on duty, ensuring alignment with the overall business plan and operational goals. Through effective supervision and delegation, the Shift Leader fosters a collaborative team environment and supports the performance and satisfaction of all team members.
This full-time position demands a hands-on approach to leadership, requiring engagement with daily tasks such as scheduling, coaching, and managing staff attendance and performance. A core responsibility of the Shift Leader involves training new and existing employees in all operational procedures, adhering strictly to the DHC Training Program. Additionally, this role includes handling guest concerns professionally, maintaining cleanliness and safety standards, balancing cash drawers, and completing all necessary administrative documentation.
The ideal candidate for this position will possess strong communication and organizational skills and have a positive, performance-driven attitude. They will demonstrate the ability to work effectively in a fast-paced environment, manage stress, and lead by example. The Shift Leader is pivotal in creating a trustworthy, motivated team culture dedicated to delivering outstanding guest experiences. By consistently enforcing guidelines related to food safety, cash control, and operational efficiency, the Shift Leader helps to minimize costs and maximize profitability.
Working at DHC also means having flexibility in shifts, including nights, weekends, and holidays. Candidates must meet physical requirements such as standing for extended periods, lifting heavy items, and working in close quarters near heat sources. A commitment to guest satisfaction and a clear communication pathway with management are critical aspects of this role.
In summary, the Shift Leader at DHC plays a vital role in ensuring the restaurant operates seamlessly, the team performs at their best, and guests leave satisfied. This position offers a unique opportunity to develop leadership skills within a supportive and fast-growing restaurant company focused on quality service and operational excellence.
The Shift Leader role at DHC is essential to maintaining smooth restaurant operations during each shift. This leadership position requires a dynamic individual capable of managing team members, ensuring adherence to company policies, and delivering excellent guest service. The Shift Leader is accountable for overseeing activities in the restaurant while on duty, ensuring alignment with the overall business plan and operational goals. Through effective supervision and delegation, the Shift Leader fosters a collaborative team environment and supports the performance and satisfaction of all team members.
This full-time position demands a hands-on approach to leadership, requiring engagement with daily tasks such as scheduling, coaching, and managing staff attendance and performance. A core responsibility of the Shift Leader involves training new and existing employees in all operational procedures, adhering strictly to the DHC Training Program. Additionally, this role includes handling guest concerns professionally, maintaining cleanliness and safety standards, balancing cash drawers, and completing all necessary administrative documentation.
The ideal candidate for this position will possess strong communication and organizational skills and have a positive, performance-driven attitude. They will demonstrate the ability to work effectively in a fast-paced environment, manage stress, and lead by example. The Shift Leader is pivotal in creating a trustworthy, motivated team culture dedicated to delivering outstanding guest experiences. By consistently enforcing guidelines related to food safety, cash control, and operational efficiency, the Shift Leader helps to minimize costs and maximize profitability.
Working at DHC also means having flexibility in shifts, including nights, weekends, and holidays. Candidates must meet physical requirements such as standing for extended periods, lifting heavy items, and working in close quarters near heat sources. A commitment to guest satisfaction and a clear communication pathway with management are critical aspects of this role.
In summary, the Shift Leader at DHC plays a vital role in ensuring the restaurant operates seamlessly, the team performs at their best, and guests leave satisfied. This position offers a unique opportunity to develop leadership skills within a supportive and fast-growing restaurant company focused on quality service and operational excellence.
Job Requirements
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods and work in a fast-paced environment
- Ability to bend, stoop, and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and Management
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Must have reliable transportation to work, a driver's license and proof of insurance
- Must have telephone or other reliable method of communication with supervisor and co-workers
Job Qualifications
- Current student or high school diploma/GED preferred
- Certified in all stations following the DHC Training Program
- Ability to communicate effectively with co-workers and Management
- Excellent organization, planning, time management, delegation, and problem-solving skills
- Strong leadership and supervisory capabilities
- Positive attitude and commitment to guest satisfaction
- Experience in a fast-paced environment desired
- Ability to handle cash and complete administrative duties accurately
Job Duties
- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Abide and enforce rules and direction given by the Restaurant Management Team and refrain from insubordination
- Communicate to immediate Supervisor when additional training guidance is needed
- Perform required ops walks and QA checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
- Assign duties to specific Team Members based on role and skill level
- Greet Guests, record orders, and serve food and beverages with a positive attitude
- Ensure Team Members prepare items following cooking instructions, safety procedures, and sanitary requirements
- Use kitchen machinery such as ice cream dispensers, fryers, and warmers
- Delegate and ensure restaurant cleanliness including clearing tables, sweeping, mopping floors, and sanitizing kitchen utensils and restrooms
- Handle Guests' concerns and complaints professionally
- Maintain a neat appearance by adhering to uniform policy
- Provide direction, supervision, and feedback to maintain productivity and Team morale
- Communicate Team Member performance to Management and address performance issues
- Train new and current Team Members
- Balance cash drawers and prepare deposits
- Plan, organize, and implement daily operational routines
- Complete all required paperwork and administrative duties
- Supervise and perform opening and closing activities
- Establish an environment of trust ensuring open communication
- Role model positive business and personnel practices
- Follow company guidelines for food and cash controls
- Communicate effectively to resolve interpersonal issues
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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