Shift Leader

Naf Naf Grill, founded in 2009, has established itself as the premium destination for fresh, authentic Middle Eastern cuisine in the fast casual dining sector. With over 35 locations spanning Delaware, Illinois, Minnesota, New Jersey, Ohio, Pennsylvania, and Wisconsin, Naf Naf continues to expand its footprint with new restaurants under development. Recognized for its commitment to quality and innovation, Naf Naf has received multiple prestigious industry awards, including being named a Top 100 Movers and Shakers by Fast Casual for three consecutive years, a Top Workplace by the Chicago Tribune in 2019, a Top 40 Hottest Start-Ups by QSR Magazine in 2018, and a Future 50 Restaurants by Restaurant Business in 2018. These accolades reflect Naf Naf's dedication not only to great food but also to fostering a positive workplace culture and innovative business practices.

Naf Naf offers an exciting, fast-paced work environment coupled with excellent career advancement opportunities. Their commitment to development is evident in the progressive responsibility and career pathways available to team members who demonstrate skill growth and dedication. Employees enjoy numerous perks, such as free Naf Naf food and branded gear, flexible scheduling based on availability and business needs, and ongoing opportunities for professional development and advancement.

The Shift Leader role at Naf Naf Grill is pivotal in ensuring the seamless operation of the restaurant during assigned shifts. This is a leadership position that involves training, developing, and coaching team members while maintaining high standards for food quality and customer service. The Shift Leader handles various responsibilities such as preparing food orders for dine-in, take-out, or catering, enforcing food safety protocols, and ensuring team members adhere to company policies and procedures. They play a crucial role in fostering teamwork and motivating staff, managing operational objectives related to service, cleanliness, safety, food quality, and training. Additionally, the Shift Leader maintains a safe working environment, oversees cash handling procedures, completes administrative tasks, and provides direct communication and response to customer needs.

Ideal candidates for the Shift Leader position possess a detail-oriented and results-driven mindset, excellent communication skills, and a strong capacity for leading and inspiring staff. Naf Naf values leaders who view challenging situations as opportunities for growth and who exhibit a genuine desire to teach and learn within a dynamic team. The ability to work harmoniously with all levels of the organization—from hourly staff to the CEO—is essential.

This position requires a minimum of a high school diploma or equivalent, with at least six months of experience in a fast-paced fast casual restaurant environment. Previous experience in managing shifts is highly preferred. Candidates must be at least 18 years old to comply with state and federal labor laws and be able to work varying shifts including weekends and holidays. Food service certifications as required by the state, reliable transportation, and the legal ability to work in the U.S. are mandatory. Physical requirements include the ability to lift and carry up to 50 pounds, endure standing and walking for long periods, and adapt to changing customer volumes with urgency. Competency in intermediate math, reading, listening, and speaking in English is necessary. This role demands leadership in maintaining restaurant operations, from scheduling and training to cleanliness and customer service excellence, all of which contribute to Naf Naf's outstanding reputation.