Shift Leader

West Fargo, ND, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Job Description

Caribou Coffee is a renowned coffee company dedicated to creating day-making experiences that ignite a positive chain reaction of good throughout the community. With a strong focus on its core values—team, guest, and business—Caribou Coffee fosters an inclusive and welcoming environment where employees can be their authentic selves while making meaningful contributions. Founded with a passion for exceptional coffee and community connection, Caribou Coffee operates numerous stores where customers can enjoy high-quality beverages and engage with friendly, knowledgeable staff. This company stands out not only for its premium coffee offerings but also for its commitment to nurturing a supportive workplace culture that encourages teamwork, personal growth, and career development. Caribou Coffee's purpose extends beyond serving great drinks; it serves as a hub for creating life-long relationships and making a positive impact on communities through genuine service and kindness.

The Shift Leader position at Caribou Coffee is a pivotal role responsible for providing leadership and direction for the store during shifts. Working in partnership with the General Manager or Assistant General Manager, the Shift Leader ensures the team understands goals, expectations, and quality standards to deliver an outstanding guest experience. This role requires a natural leader who excels in communication, problem-solving, and team engagement, all while maintaining a calm and joyful demeanor under pressure. The Shift Leader actively oversees store operations, including product sales, cleanliness, staff deployment, and adherence to company procedures, effectively acting as the Manager on Duty. This position is more than a supervisory role; it’s a chance to lead by example, coach team members in real-time, and cultivate an inclusive and inspiring culture that supports the growth and success of every team member. Caribou Coffee encourages leaders to embody core values such as support, fun, ownership, and service, making the Shift Leader role a rewarding career path for those passionate about hospitality and leadership. Physical requirements include the ability to stand for extended periods, lift up to 50 pounds, and perform various active tasks, with accommodations available if needed. If you are at least 18 years old with experience in leadership or customer service, and you want to contribute to a vibrant team environment with opportunities for growth, Caribou Coffee invites you to apply and join the 'Bou Crew' in shaping memorable coffee experiences every day.

Job Requirements

At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
Must be at least 18 years of age

Job Qualifications

At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work early mornings, evenings, some holidays and/or weekends
Must be at least 18 years of age
High school diploma or GED equivalent preferred
A valid driver’s license and reliable transportation preferred

Job Duties

Demonstrates mastery of the doing of Team Member with ease, enthusiasm and excellence
Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
Thinks strategically about maximizing product sales and waste management
Demonstrates total store vision to take ownership of the look and feel of the store
Knowledgeable about the deployment for the day, and the roles and responsibilities associated
Consistently leverages effective communication on the floor during the shift
Sees the needs of the team and guest and addresses situations before they become problematic
Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
Takes ownership not only for the current shift, but also the shift that follows
Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
Actively and in the moment coaches and gives feedback to Team Members to ensure they are bringing their best doing and being to their role
Trains team on role responsibilities, product knowledge and promotional items
Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
Actively develops Team Members and is in conversations about career and professional growth
Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
Takes ownership for their impact on other people and actively manages how they show up
Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
Is resilient under pressure and brings a being of calm in critical moments
Brings joyfulness to leading the team, serving guests and being a community member
Seeks to be of service and create success for others
Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
Takes ownership for, and is eager to, make a positive impact on others
Seeks to create an inclusive and inspiring culture on every shift with every team member
Takes full ownership of their own development and actively seeks feedback and growth opportunities