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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Caribou Coffee is a renowned coffee company dedicated to creating day-making experiences that ignite a positive chain reaction of good throughout the community. With a strong focus on its core values—team, guest, and business—Caribou Coffee fosters an inclusive and welcoming environment where employees can be their authentic selves while making meaningful contributions. Founded with a passion for exceptional coffee and community connection, Caribou Coffee operates numerous stores where customers can enjoy high-quality beverages and engage with friendly, knowledgeable staff. This company stands out not only for its premium coffee offerings but also for its commitment to nurturing a supportive workplace... Show More
Job Requirements
- At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
Job Qualifications
- At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
- Ability to work early mornings, evenings, some holidays and/or weekends
- Must be at least 18 years of age
- High school diploma or GED equivalent preferred
- A valid driver’s license and reliable transportation preferred
Job Duties
- Demonstrates mastery of the doing of Team Member with ease, enthusiasm and excellence
- Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
- Thinks strategically about maximizing product sales and waste management
- Demonstrates total store vision to take ownership of the look and feel of the store
- Knowledgeable about the deployment for the day, and the roles and responsibilities associated
- Consistently leverages effective communication on the floor during the shift
- Sees the needs of the team and guest and addresses situations before they become problematic
- Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
- Takes ownership not only for the current shift, but also the shift that follows
- Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
- Actively and in the moment coaches and gives feedback to Team Members to ensure they are bringing their best doing and being to their role
- Trains team on role responsibilities, product knowledge and promotional items
- Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
- Actively develops Team Members and is in conversations about career and professional growth
- Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
- Takes ownership for their impact on other people and actively manages how they show up
- Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
- Is resilient under pressure and brings a being of calm in critical moments
- Brings joyfulness to leading the team, serving guests and being a community member
- Seeks to be of service and create success for others
- Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow
- Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn
- Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance
- Takes ownership for, and is eager to, make a positive impact on others
- Seeks to create an inclusive and inspiring culture on every shift with every team member
- Takes full ownership of their own development and actively seeks feedback and growth opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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