Shift Leader

DHC is a dynamic and customer-focused restaurant known for delivering a high-quality dining experience with an emphasis on efficiency, teamwork, and guest satisfaction. As a leading establishment in the casual dining sector, DHC prides itself on fostering a collaborative work environment where employees are supported and encouraged to develop professionally. With a commitment to exceptional service and food safety, the restaurant continues to grow its presence by maintaining high operational standards and a welcoming atmosphere for all guests.

The role of Shift Leader at DHC is a pivotal position that ensures smooth daily operations and maintains the high standards expected by both guests and the management team. As a Shift Leader, you will be responsible for overseeing all activities in the restaurant during your shift, working closely with the Restaurant Management Team to align your actions with the business plan and goals of the restaurant. This role involves leadership, management, and organizational responsibilities, requiring someone who can effectively supervise team members, monitor performance, and uphold safety and company policies while delegating tasks efficiently.

A successful Shift Leader at DHC will be proactive in their approach, leading by example and fostering a positive work environment that motivates team members to deliver their best. This includes managing shift schedules, monitoring attendance, and ensuring that every team member understands the impact of their responsibilities on the overall success of the restaurant. Additionally, the Shift Leader will engage with guests, providing top-notch service by greeting guests, taking orders, serving food and beverages, and addressing any concerns with professionalism and a positive attitude.

The role also requires adherence to strict food preparation guidelines and sanitation standards, including the use of specific kitchen equipment such as ice cream dispensers, fryers, and warmers. Maintaining the cleanliness and organization of the restaurant is crucial, with delegated duties including table clearing, floor sweeping, and restroom servicing. The Shift Leader will be integral in training new and current team members, offering constructive feedback, and communicating any performance issues to restaurant management.

Administrative duties are an important aspect of the position, with tasks such as balancing cash drawers, preparing deposits, completing daily paperwork, and overseeing the opening and closing routines of the restaurant. The Shift Leader sets a positive example for the team, embodying the company’s values and business practices while ensuring compliance with all food, cash, and cost control policies.

This position is suitable for someone at least 18 years old, with a high school diploma or GED preferred. The ideal candidate is flexible to work nights, weekends, holidays, and varied shifts and demonstrates the ability to withstand physical demands including standing for long periods, bending, stooping, and lifting up to 75 pounds comfortably. Excellent communication, organization, planning, and problem-solving skills are crucial for success, along with reliable transportation and means of communication. Overall, the Shift Leader role at DHC offers an opportunity to thrive in a fast-paced and rewarding environment where leadership and dedication directly contribute to restaurant success and guest satisfaction.