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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $13.75 - $16.75
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible schedule
uniform provided
Job Description
This position is with a dynamic and customer-focused restaurant committed to delivering excellent dining experiences and maintaining high operational standards. The restaurant is part of a growing hospitality industry and prides itself on a welcoming atmosphere, great food, and exceptional service. The work environment is fast-paced and engaging, reflecting the vibrancy of the restaurant sector.
The Shift Leader role is a pivotal management position within this restaurant. It involves being responsible and accountable for all restaurant activities during their shift. Working closely with the Restaurant Management Team, the Shift Leader ensures that every aspect of the restaurant’s operations is... Show More
The Shift Leader role is a pivotal management position within this restaurant. It involves being responsible and accountable for all restaurant activities during their shift. Working closely with the Restaurant Management Team, the Shift Leader ensures that every aspect of the restaurant’s operations is... Show More
Job Requirements
- Must be at least 18 years old
- Fluent in English
- Flexibility to work nights weekends holidays opening and closing shifts
- Ability to stand for long periods and work in a fast-paced environment
- Ability to bend stoop and lift 50 to 75 lbs comfortably
- Ability to work in close quarters and around heat
- Must have reliable transportation to work a driver’s license and proof of insurance
- Must have telephone or other reliable method of communication with management and teammates
Job Qualifications
- Current student or high school diploma or GED preferred
- Certified in all stations following the DHC training program
- Ability to communicate effectively with co-workers and management
- Excellent organization planning time management delegation and problem-solving skills
- Positive attitude and commitment to guest satisfaction
- Experience in leadership or supervisory roles is an asset
Job Duties
- Follow steps outlined in DHC training program to learn and train new skills duties and responsibilities
- Abide and enforce rules and direction given by Restaurant Management Team
- Communicate with immediate supervisor when additional training or guidance is needed
- Conduct operational walkthroughs and quality assurance checks
- Organize shift schedules and monitor attendance tardiness and time off
- Assign duties to team members based on role and skill level
- Greet guests record orders and serve food and beverages with a positive attitude
- Ensure team members follow cooking instructions safety procedures and sanitary requirements
- Use kitchen machinery such as ice cream dispensers fryers and warmers
- Delegate cleaning and maintenance tasks to ensure daily restaurant cleanliness
- Handle guests concerns and complaints professionally and calmly
- Maintain neat and tidy appearance adhering to uniform policy
- Provide direction supervision and feedback to maintain productivity and morale
- Communicate team member performance to management and address issues
- Train new and current team members
- Balance cash drawers and prepare deposits as assigned
- Plan organize and implement daily operational routines
- Complete required administrative duties and paperwork
- Supervise opening and closing activities
- Establish an environment of trust ensuring open communication
- Role model positive example for team
- Follow company food and cash controls and cost guidelines
- Communicate effectively to resolve interpersonal issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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