Shift Leader

Champaign, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.75 - $17.00

Work Schedule

Weekend Shifts

Fixed Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

flexible schedule

Job Description

The hiring establishment is a dynamic and customer-focused restaurant known for delivering outstanding dining experiences and maintaining high standards across operations. This restaurant is part of a vibrant hospitality industry that thrives on teamwork, customer satisfaction, and efficient management to ensure seamless service delivery. The establishment prides itself on creating a welcoming environment for both guests and team members, ensuring safety, cleanliness, and exceptional service at all times. The restaurant operates with clear business objectives and is committed to upholding its brand reputation by delivering quality food and excellent customer interactions. It is also invested in providing continuous training and career development opportunities to its employees, reinforcing a culture of growth, leadership, and accountability. The employment type is full-time or part-time with flexible scheduling that includes nights, weekends, holidays, as well as opening and closing shifts. The compensation aligns competitively with industry standards, reflecting the responsibilities and skills required for this role.

The Shift Leader role at this restaurant is pivotal to the overall operational success and guest satisfaction. A Shift Leader takes full accountability for all restaurant activities during their shift, ensuring that all procedures and standards set by the restaurant management team are adhered to consistently. This role demands strong leadership and excellent organizational abilities to supervise team members, monitor their performance, and ensure they meet the expected standards. The Shift Leader collaborates closely with the Restaurant Management Team, addressing operational needs, facilitating communication, and resolving any issues that arise during the shift.

This position involves supervising day-to-day tasks, including training team members following detailed training programs, enforcing company rules, conducting operational walkthroughs to identify and solve issues, organizing staff schedules, and ensuring compliance with sanitation, safety, and food preparation standards. Additionally, the Shift Leader engages in direct guest interactions by greeting customers, taking orders, serving food and beverages, and addressing guest concerns professionally to maintain a positive dining experience.

Ensuring the cleanliness of the restaurant environment through daily sanitation of kitchen utensils, tables, floors, restrooms, and high-touch areas is a critical responsibility of this role. The Shift Leader also handles administrative duties such as cash drawer balancing, preparing cash deposits, and completing required paperwork. They play a role in maintaining high team morale and productivity by providing feedback, training new and current staff, and fostering a supportive, honest communication environment.

Physical demands include being able to stand for long periods, lift up to 75 pounds comfortably, and work efficiently in close quarters and around kitchen heat. Candidates are expected to demonstrate a positive attitude, effective communication skills, organizational prowess, and a committed focus on guest satisfaction. The role requires reliable transportation and the ability to communicate effectively via telephone or other reliable methods with the management team and fellow teammates.

Overall, this position offers an exciting leadership opportunity for individuals who thrive in fast-paced, team-oriented environments and seek to contribute meaningfully to the restaurant's success. The Shift Leader is an essential role designed to support smooth operations, uphold quality standards, and enhance the guest experience from opening to closing each day.

Job Requirements

Must be at least 18 years old and fluent in English
flexibility to work nights, weekends, holidays, opening and closing shifts
ability to bend and stoop and lift 50 - 75 lbs comfortably
ability to work in close quarters and around heat
must have reliable transportation to work, a driver’s license and proof of insurance
must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates

Job Qualifications

Current student or high school diploma/GED preferred
certified in all stations following the DHC Training Program
effective communicator with co-workers and the Restaurant Management Team
excellent organization, planning, time management, delegation, and problem-solving skills
positive attitude while conducting all duties
commitment to Guest satisfaction
performance-oriented and performance driven
ability to stand for long periods of time and work in a fast-paced environment

Job Duties

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
abide and enforce the rules and direction given by the Restaurant Management Team and refrains from insubordination
communicate to their immediate Supervisor when additional training guidance and practice is needed
effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
organize shift schedules for Team Members and monitor attendance, tardiness, and time off
assign duties to specific Team Members based on role and skill level
greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude
ensure Team Members work together to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
use specific kitchen machinery and equipment such as ice cream dispensers, fryers, warmers, etc.
ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
communicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues
train new and current Team Members
balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
complete all required administrative duties and daily paperwork including required checklists
supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
establish an environment of trust to ensure honest, open, and direct communication
role model and set a positive example for the entire Team in all aspects of business and personnel practices
follow all company guidelines for food and cash controls
follow all cost control guidelines to maintain and minimize Restaurant costs
communicate effectively with Team Members and Management to resolve any interpersonal issues as needed